Stannah Stairlifts USAReviews of stannah-stairlifts.com

I've had a Stannah stairlift for nine year with yearly service and very few issues. Unfortunately the installer was a small shop that went out of business. The chair is now malfunctioning and I am having an impossible time finding another Stannah dealer that will take the time to call me back about servicing something they did not install. BEWARE that service is very dealer dependent!!! update 08/24/26 I have now started interacting with a local authorized Stannah distributor located in St. Charles, MO. I am encouraged that there may be a path forward after speaking with their sales representative, who was very personable and helpful. However, I remain discouraged by the apparent lack of urgency in getting the service issue addressed. After three days of missed phone calls, I am now waiting for a service representative to contact me to determine whether they can take on my service request. The existing stairlift was installed approximately nine years ago and represents an amortized sunk cost of roughly $1,000 per year over its expected 10-year service life. My preference would be to retain the existing customized curved rail system and either repair the existing chair or replace it with a new, fully functioning unit. I also think it is important to recognize that a stairlift is not simply another household appliance. For many customers, it is a significant quality-of-life investment that allows them to remain safely in their own home rather than having to consider assisted living or another living arrangement. When the lift stops working, the impact can therefore be immediate and significant. Companies serving this industry should, in my opinion, be particularly sensitive to the urgency of restoring service. I understand that taking responsibility for an existing installation when the original dealer has gone out of business can be a burden for another service provider. I also recognize that service providers need to make reasonable business decisions about which installations they can support. Nevertheless, ongoing service and support are an important part of the value proposition of equipment designed to serve customers for many years. I would hope that Stannah has a process for helping customers navigate this situation when an original dealer is no longer available. What I find difficult to understand is why it should take days—or potentially weeks—to identify a path forward for an existing Stannah installation. I would have expected a manufacturer to have a more responsive process for supporting its customers when an authorized installer is no longer in business. I hope my interactions with the local distributor ultimately bears fruit, and I appreciate their willingness to explore whether they can help. My frustration remains with the lack of a timely service response and the apparent difficulty in finding someone willing and able to support an existing Stannah installation. Update 08/25 Another day has come and gone with no contact from Stannah. Yesterday the sales rep passed my request to the service rep. I am more discouraged now than ever that I bought in to the Stannah promise years ago.

Sales and installation guys were great. Administrative staff were horrible. Sales guy agreed with me to provide doctor certificate in Sep, but the office says I must give at the time of installation and threatens to uninstall. Tone was rude, unprofessional and threatening. No coordination between sales and office staff, the person i spoke made me feel small and belittled me.

They should have a larger chair for tall people. I am unable to get into the chair myself

In October 2025 I paid Acme $450.00 for my 6- month Maintenance review which was to be after they received my payment. I never heard from them again and a month later I received a notice that the maintenance on our Stannah stairlifts was to be done by Arrowlift. I have repeatedly called both Stannah and Arrowlift and have yet to get a response regarding the $ I sent Stannah or when my maintenance is to be scheduled and done. Will somebody please handle this. I am out $450.00 and still need someone to check my equipment. Christine Oliver

I am extremely dissatisfied with my outside Stannah stairlift. It has stopped working at least 5 times and cost us thousands of dollars in repair expenses over the years. The outside housing for the motor is not built to withstand mice getting in and they destroyed two circuit boards. We learned after buying it that rodent damage is not covered by warranty. Bear in mind this is an outside unit. To top it off, today I learned the motor needs to be replaced at a cost of $2400! I deeply regret buying this expensive and poorly designed unit. We live in Oregon where the weather is wet but not particularly extreme. It just didn’t do the job and we are out thousands of dollars. We are so done with this lift we will not having it repaired.

I needed a service call for my stairlift.  I was quoted $237 just to come out to determine what the problem is. I believe that is cost is more than a plumber or an electrician. They push for a sale, get you to install ASAP, and once you need maintenance, it seems like they are more interested in sales. I am very disappointed in the service.

I am awaiting the manual for my chair. It was promised for a couple of days after the installation on 9/16.I have been told "a couple of days " twice since. This is poor service.

I have called several times,after my lift was put in that the plastic on the motor housing keeps falling off.I have knot had a call back from the company on what they are going to do about it.