Social Security AdministrationReviews of ssa.gov

The wait time for a representative was awful, 45 minutes. I only needed help logging into my account. Your web site isn't much better than your wait time. HOWEVER, London, the young lady who I was finally able to speak with was OUTSTANDING!!! Very Nice, Helpful, Patient and Kind.

too bad, so sad." I have attempted to correct the mistake made almost 3 years ago with no success. Today I sat in the Pensacola office from 10:30 to 4:30 speak to a supervisor. They will not allow you to speak or make an appointment with one.

Pi$$ Poor service, On hold for an hour, only to be told I need to go to the office to find out why my !@#$%^&*()_+ money didn't arrive.

Hellish experience TRYING to apply for retirement benefits. I created an account, but it wasn't clear what month to "start" to maximize benefits. So I logged out, spent 55 minutes on hold to SSA (called at what their website claims is best time of month, week, and day!) to get info. When I tried to log back onto my account, it wouldn't recognize my SSN! I tried repeatedly (and yes, it was the right number). This time I called local office, and they deleted account and said I would have to start anew. So I did, and the website said I had to wait for an "activation" code to come by mail in 5-10 business days. When It came I tried again, but this time the required "security code" to get into the account wasn't sent- instead just emails notifying me of login attempt! Their online "help" produced "sorry, no results" to the question "doesn't send security code." I wasted a lot of time searching for help on the site, and retrying until it finally locked the account for "too many login attempts" because IT NEVER SENT THE SECURITY CODES! For "try another way" it says use "saved security codes." Huh? They are ONE TIME CODES. And I don't have anyway. Just really messed up. Now I have to wait for them to call me for a telephone appointment. But it will be less than a month before my 70 birthday and they say you have to apply a month before that for benefits to start on time.

If you call 4019653120 Kilolo Kijakazi Commissioner (acting) office at SSA your call with be answered by some of the Meanest, Incompetent individuals you have ever spoken to. AND, if you show any frustration with their level of NONHELP you will be at length Lectured on how YOUR bad behavior is not acceptable. ZERO customer service orientation. Shameful. There is no reason to share this truthful review with SSA because they could care less.

The website is very, very buggy and there is no way to get a hold of a person via phone. I have tried for several years to get my statement, and each time I run out of patience after a few days of trying. It should not be this hard.

Once again, dealing with secure websites across the globe, we find the SS website and its affiliates, pitiful. Leave it to a government agency to make taxpayers suffer in every way conceivable--even such elemental tasks as logging on to a website containing their information.

This entire system is a scam. The SS Kafka Hoax sucks up gazillions of dollars from poor people's paychecks without their consent for a benefit that can never be collected. The entire SS system is boobytrapped using illiterate and uneducated nitwits as a stonewall for anyone who tries to collect benefits via their rigged system. No, we did not ask to enroll in this program, it is forced on innocent people who have their money stolen--while the elderly are left to starve.