SpotOn Fence Reviews | Read Customer Reviews of spotonfence.com

SpotOn FenceReviews of spotonfence.com

4.2913 reviews
Pet Services
Manchester

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SpotOn Fence

About SpotOn Fence

SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance.At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data.Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone.Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.

SpotOn Fence (spotonfence.com) has 913 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: spotonfence.com
Website: spotonfence.com
Category: Pet Services
Location: Manchester
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SpotOn Fence reviews

913 approved reviews, newest moderated first

Pauline B.
Mar 15, 2026
be prepared to buy a new collar every year
I have been a customer and had a collar for the past 3 years, the collar has been replaced 3 times so far. This last time I called because the gps won't connect and because my warranty ran out, even though you sent a new collar less then a year ago, they will not fix it and I have to buy a new one.
Response from SpotOn FenceMar 17, 2026
Thank you for your honest review. Every new collar comes with a one-year warranty and a one-time accident forgiveness replacment while within the one year. If the collar is replaced with an accident forgiveness collar, the warranty will not reset but will continue from the original date of purchase. Certain issues, such as punctures or rips in the collar, will be rejected from repair because water or moisture could enter the collar and make it unsafe to travel through the post. I hope this helps you understand the warranty process a little more. Should you have additional questions reachout to the team. We are happy to help.
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Roy M.
Mar 14, 2026
Own an English Mastiff
Own an English Mastiff, 9 months old. Has a hard head. Routinely leaves fenced area. Attempt to have her return using all of the manual inputs from cell phone. The cellphone shows good communication from the satellites and cell signal. She does not seem to receive the signals. Have about given up on the “Spot On” system. We have owned dogs our entire life and have never had this issue. We have finally given up and have a trainer coming next week. We also had a manual collar with a remote and that worked a little better. Our system from “Spot On” was Ann expensive gift bought for us from a happy “Spot On” relative. We had high hopes, but “OH WELL”
Response from SpotOn FenceMar 17, 2026
Thank you for providing feedback. The collar satellite connection is used to correct the dog and instill the fence line. Cell connection is used for notifications, tracking, and manual feedback, but does not affect containment. I would reccomned reaching out to the support team, they can provide you with a free 30-minute 1:1 virtual training session with a certifed trainer. They can also answer any questions you may have and troubleshoot the collar if you believe there may be an issue with the unit. Contact the team at [email protected] or call 603-488-1504
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Casey P.
Mar 14, 2026
Battery life for one day is way too…
Battery life for one day is way too short to be a fence solution.
Response from SpotOn FenceMar 17, 2026
Thank you for the feedback. We are always looking to improve the system and provide longer battery life. If you haven't already, I would reccomned going into the collar settings and turning the extended battery life mode on. Should you have more questions or believe there to be an issue with the collar, reach out to the team at [email protected]
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christopher M.
Mar 13, 2026
UPS caused a delay and spot on went…
UPS caused a delay and spot on went above and beyond for me as a customer it was greatly appreciated
Response from SpotOn FenceMar 17, 2026
Thank you for your feedback. We are happy to hear that the team was able to help with the delayed shipping.
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Rhondia K.
Mar 12, 2026
I dislike that it constantly looses…
I dislike that it constantly looses signal. So if he gets out I have no way to track him. It has alarms go off and started shocking him once when he was inside the fenced area. I’m disappointed in the tracking and slights are if it’s going to shock him
Response from SpotOn FenceMar 17, 2026
Thank you for providing your honest feedback. If your collar is losing cellular connection, which affects notifications and tracking, you can perform a power cycle to reset the system and connect to a new cell tower with a stronger signal. A correction happening while in the home is most likely a false correction. You should have a home zone implemented on your fence to prevent this from happening. We are happy to discuss the issues at hand contact the team at [email protected] we look forward to resolving the issue for you.
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Donna F.
Mar 12, 2026
Spot On GREAT
Spot on is great once you get them trained you don’t have to worry about them running off. They stay in the fence.
Response from SpotOn FenceMar 17, 2026
Thank you for your feedback. We are happy to give you peace of mind, knowing your dog is safe within the fence you create.
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Fran S.
Mar 12, 2026
Great product and customer support
Great product and customer support. I wish the battery life was longer. My oldest collar is probably around 70% battery life of my 2nd dogs.
Response from SpotOn FenceMar 12, 2026
Thank you for your honest feedback. If you believe your collar's battery has degraded, please reachout to our support team, who can troubleshoot the collar. If an issue is found, we can have the collar sent in for inspection/repair.
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RuthJoe
Mar 12, 2026
Great system!
Unfortunately, I was unable to use the system. My dog was abused before I adopted him. He freaks out every time I put a collar or harness on him, and he escapes every time. It seems like a very well thought out system and I will be purchasing one for my next dog. Everyone at Spoton has been great throughout the process!
Response from SpotOn FenceMar 12, 2026
Sorry to hear the system was not a good fit for your current dog. Thank you for the review, and we look forward to helping you in the future.
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