SpotOn Fence Reviews | Read Customer Reviews of spotonfence.com

SpotOn FenceReviews of spotonfence.com

4.2913 reviews
Pet Services
Manchester

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SpotOn Fence

About SpotOn Fence

SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance.At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data.Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone.Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.

SpotOn Fence (spotonfence.com) has 913 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: spotonfence.com
Website: spotonfence.com
Category: Pet Services
Location: Manchester
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SpotOn Fence reviews

913 approved reviews, newest moderated first

David C.
Jun 4, 2026
Always good customer service
Always good customer service, you actually speak and communicate with a real person, only issue I have is sometimes the collar has trouble connecting to satellites and when in trying to track or find my dog’s location, I get an error thats says its unable to perform that action at this time to try again later, but when I need it and what im paying for doesnt always work.
Response from SpotOn FenceJun 9, 2026
Hello David, Thank you for your review! Satellites are used to contain your dog and provide tones and corrections at the border. Cellular is used to receive collar notifications or to track and use features on the tracking page. The cellular subscription does not affect containment or correction. If you are having issues with tracking, the general rule of thumb is to power the collar off for about five minutes before turning it back on. This allows the collar to perform a hard reset, and when turned back on, the collar will search for a new cell tower in the area with the strongest signal, hopefully improving the connection. If you would like to learn more or have additional questions, please reachout to the team.
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David S.
Jun 4, 2026
Overall it does the job
Overall its a good product, definitely keeps the dogs in the yard. Have had some connectivity issues. And no i dont live in a wooded area... quite the opposite, wide open area clear view of ... well everything. The newer version of collar is nice. Battery doesn't last near as long as the older version.
Response from SpotOn FenceJun 6, 2026
Hi David, Thank you for your feedback. We sincerely apologize for any inconvenience. As a small business, we take feedback from our customers seriously and use it to grow and enhance our product. Feedback like yours is why there is an update available that should enhance performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements. If you have any questions or need assistance, don’t hesitate to reach out to our support team at [email protected]
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Elsa K.
Jun 4, 2026
Excellent customer service
Excellent customer service
Response from SpotOn FenceJun 9, 2026
Thank you for the review!
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Derek H.
Jun 4, 2026
Having to send the collar back in a 2nd…
Having to send the collar back in a 2nd time since owning is really inconvenient when it’s used daily.
Response from SpotOn FenceJun 9, 2026
Thank you for the review. We understand it's hard to be without the collar while it's being repaired. We assure you that the collar will be sent back immediately after repairs are completed. While the unit is being fixed, we are happy to provide you with updates if requested. Should you have additional questions or need a new shipping label to send Bella's collar in, please reach back out to the team. We would be happy to assist.
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Tim M.
Jun 4, 2026
Mainly good
Overall, it's good.But it's not always consistent. There are sometimes that it won't register when the dog goes over.The fence line for a while, I think it's mainly because there's very, very little cell service where we live.
Response from SpotOn FenceJun 9, 2026
Thank you for your review of the SpotOn collar. Cellular service has no effect on containment or correction, as that is all controlled by GPS satellites. We did send an update to all SpotOn Nova users. This update should enhance its performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements. If you have any questions or need assistance, don’t hesitate to reach out to our support team at [email protected] (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!
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Dwayne C.
Jun 4, 2026
The gps tracking is slow and sometimes…
The gps tracking is slow and sometimes not at all my dog can wonder outside the boundary with out even a tone. I’ve tried resetting the device. It is a good training device and I like the concept just wish it worked better.
Response from SpotOn FenceJun 5, 2026
Thank you for sharing your experience with us. We can imagine how frustrating this situation must be, and we’re genuinely sorry for any trouble this caused. We take these matters seriously, which is why your SpotOn Nova collar has an update available that should enhance its performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements. If you have any questions or need assistance, don’t hesitate to reach out to our support team at [email protected] (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!
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Kenneth Carlson J.
Jun 4, 2026
Great service
Great customer service.So friendly and knowledgeable. Took care of the problem right away. Been with them for about 3 years. Always a good experience. Would definitely recommend Spot on
Response from SpotOn FenceJun 9, 2026
Thank you for the kind words and review!
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Rachel
Jun 3, 2026
Nice company, but product didn't work
Everyone I worked with in customer service was wonderful. The warranty and exchanges were easy. However, the collar only worked about 50% of the time. Not, as in my dog didn't listen to it, but the collar did not warn or beep at the boundary. I was really bummed because I really liked the company, but both the original and replacement collar's just didn't work.
Response from SpotOn FenceJun 5, 2026
Thank you for your feedback. We sincerely apologize for any inconvenience. As a small business, we take feedback from our customers seriously and use it to grow and enhance our product. Feedback like yours is why there is an update available that should enhance performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements. If you have any questions or need assistance, don’t hesitate to reach out to our support team at [email protected] (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!
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