SpotOn FenceReviews of spotonfence.com

This system is great for us. We have had one dog on it for almost three years now and have added a second dog. Any collar issues we have has, Spot On has helped us out in a timely manner. Currently we are experiencing an anomaly with the two collars treating boundaries differently even though they are set on the same fence. I am sure we will get great help figuring this out. Overall I love this system!

When the collars work, they are amazing! We love the features. But we often have to restart them or do a factory re-set to keep them working properly.

The app doesn't work right. I was notified to do the new update. Can't connect to the collar most of the time. When it finally does connect, the update fails. Says it won't work without the new update. But the collar still detects the gps fence. I sure hope it continues working because Spoton has failed to respond to my email for assistance. This all equals= FAIL. Update: Today I spoke to Olivia and they're sending me a new collar. Hopefully that will solve the problem. In the meantime I'm still using the original collar because it does work to keep Duke contained. Olivia was very courteous and professional.

It’s a great product and keeps our dog safe

I’ve been a SpotOn customer since 2021, and their customer service has consistently been outstanding. Every time I’ve had an issue with my collar, their team has been responsive, knowledgeable, and quick to help resolve it. We live on 40 acres, and SpotOn has been a great solution for keeping my dog safe and giving him the freedom to roam. I have owned two Omni collars that I rotated between my dog and I recently purchased the new Nova collar to replace my oldest collar from 2021. What sets SpotOn apart is their commitment to customer support. Based on conversations with friends who use the Halo Collar, I can confidently say that SpotOn’s customer service experience has been far superior. It’s reassuring to know that whenever I need assistance, there’s a reliable team ready to help. I also want to note that I am not a paid customer, sponsor, or influencer. I’m simply sharing my experience as a long-time user who has been very satisfied with both the product and the support. I highly recommend SpotOn to anyone looking for a company that truly stands behind its products and customers.

The gps collar is great...when it works. Almost everyday now I get an alert for 2 out of 3 of the collars we use when trying to track my dogs or send commands to their collars that the collar or phone might have a weak signal. I will watch one of my dogs go in and out of the boundary without any correction or alert to my phone. Edit: I have power cycled the collar, sometimes multiple times a day. I have a great cellular signal for my phone so it must be the collar. In other words, I think I'm being told in their reply that the cellular subscription is not worth it? I guess I will have to call in again to troubleshoot the collar and possibly have another one replaced.

We purchased this collar specifically because it was advertised as waterproof. We needed a collar that could be used across multiple properties, some of which have bogs and a lake, and our dog absolutely loves the water. The website states that the collar is waterproof and suitable for water retrieval games. However, we later discovered that water incursion is not covered under the warranty, which was surprising given the product's advertised use. Our dog only swam with the collar once or twice, for no more than five minutes each time, before the collar short-circuited and stopped working. The collar had never been dropped, damaged, or subjected to any unusual use. We could not find any visible crack or defect that would explain the failure. Fortunately, the issue occurred within the 90-day guarantee period, so we were able to return the collar. We chose a refund rather than a replacement because we no longer had confidence in its ability to withstand normal water exposure as advertised. The customer service representatives were helpful throughout the process, but we were charged for return shipping and had to submit a separate claim with the CBSA to recover duties and taxes as we are in Canada. As a result, we still lost money on the purchase. Overall, the collar was easy to use and performed well while it worked. Our dog did escape a couple of times. I would not recommend it for dogs that regularly enter the water, despite the product's waterproof marketing. It's an expensive product that, in our experience, did not perform as expected. We were very excited about the purchase but now we lost almost 200$ just in shipping fees and exchange rates. Its such a disappointment considering how expensive the collar is to begin with. Lesson learned. We are happy that they accepted the return without having to jump through hoops.

Very easy to install. Training tips were great!