SpotOnSpotOn powers small and midsize businesses with the digital tools they need to run and grow, supported by personal service and delivered at a fair price. A leader in fully-integrated restaurant management systems and small business technology, SpotOn offers end-to-end solutions which include marketing, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, stadiums and more.
SpotOn (spoton.com) has 594 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
594 approved reviews, newest moderated first
rocky P.
Ivan is always on top of everything I need. Very easy to work with knows his product very , very well. His support is always appreciated. Rocky
Response from SpotOnDec 8, 2025
Thank you so much for your feedback, Rocky! We’re thrilled to hear that working with Ivan has been such a helpful and straightforward experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well.
Viviana B.
Spoton’s POS system is easy to use, backed by outstanding customer service by Ivan Monroy, and features an effective Email Marketing that encourages repeat guests. With tools like detailed reporting, online ordering, and live menu management, it provides a well-rounded and efficient platform for today’s restaurant operations.
Response from SpotOnDec 8, 2025
Thank you so much for your feedback, Viviana! We’re thrilled to hear that working with Ivan has been such a helpful and straightforward experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well.
Juan Q.
Siempre efectivo y puntual en sus actividades. Es un placer trabajar con Ivan
Response from SpotOnDec 8, 2025
Gracias, Juan! Thank you so much for your feedback. We’re thrilled to hear that working with Ivan has been such a helpful and straightforward experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well.
Bree Z.
Joe has been the best customer service rep I have dealt with at SpotOn. I came onboard in March to help the restaurants with lots of things and Joe has been an amazing help. He follows through on questions asked, I don't have to follow up, when there is a problem, he fixes it himself or elevates it and doesn't make me contact someone else to submit a request. He does things that excellent reps do- check in, make the situation right and has Accountability which is so refreshing. He responds promptly and makes us feel like we are his only clients! He has made this past few months as we add options so much easier and transition to adding Teamwork! I can't say enough good things.
Response from SpotOnDec 8, 2025
Thank you so much for your feedback, Bree! We’re thrilled to hear that working with Joe has been such a helpful and straightforward experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well.
Cliff W.
Ivan Monroy answers calls/returns calls/follows up. Very helpful to have a go to person that organizes support issues and gets the right folks involved when there is an issue. There are lots of reasons to call support besides breakdowns and such. It’s nice that it is not always a kick in the teeth to do so. Thanks!
Response from SpotOnDec 2, 2025
Thank you so much for your feedback, Cliff! We’re thrilled to hear that working with Ivan has been such a helpful and straightforward experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you and your business.
Bruno
Horrible for refund. Don't calculate sales tax correctly
Response from SpotOnNov 26, 2025
Hi Bruno -- Please reach out to me directly at [email protected] and we will ensure your concerns are handled promptly and with the attention they deserve.
Reese
My experience with SpotOn has been deeply frustrating from start to finish. We were given clear verbal promises from their sales rep (promises that gave us the influence to sign) but when everything fell apart and we reached out for help, SpotOn showed zero interest in acknowledging any of it. In my experience after reaching out to over twenty different people was the first time I received true follow ups. During a meeting with a higher-up, I was repeatedly cut off and told I was “confused,” even though I had documentation and detailed emails outlining every issue. She openly admitted she hadn’t taken the time to read any of the information I sent before the meeting. The fact that a representative would join a call unprepared, dismiss concerns without reviewing the facts, and completely disregard what their own sales rep told us speaks volumes. From my experience, SpotOn does not stand behind the promises made during the sales process, and once you’ve signed, they seem uninterested in taking accountability for the consequences. Based on how we were treated, all I can say is this: be extremely cautious with SpotOn. In my opinion, they can damage your operations, ignore their own commitments, and leave you dealing with the fallout alone. Consider this a SERIOUS warning. I wish I saw a post like this before we got overcharged for OVER AND OVER. If you do feel inclined to chose them for whatever incentive they provide please make sure your bank doesn't charge overdraft fees. Also, check your account atleast three times a day. I am not kidding.
Response from SpotOnNov 26, 2025
Thank you for taking the time to share such detailed feedback, Reese. We’re truly sorry to hear about the frustration and challenges you’ve experienced — this is not the level of service or support we aim to provide. We want to make this right. If you’re open to it, we’d appreciate the opportunity to review your account in detail, clarify what went wrong, and work toward a resolution that addresses the issues you’ve outlined. Please reach out to me directly at [email protected] and we will ensure your concerns are handled promptly and with the attention they deserve. Thank you again for your honesty — it helps us improve, and we genuinely appreciate the chance to do better.
Meredith R.
TJ is very knowledgeable, prompt and just all around easy to work with. Super friendly as well.
Response from SpotOnNov 26, 2025
Thank you so much for your feedback, Meredith. We’re thrilled to hear that working with TJ has been such a good experience. We truly appreciate you taking the time to share!