SpotOnReviews of spoton.com

Awesome company!!! Thanks guys !!

Excellent attention from the Business Solutions Consultant Ivan Monroy, he helped me during the change of ownership process with avery kind and patient manner. He answer all my questions and supported me until the end of the process. Very satisfied with his service. Maria Santana

Excellent. Information provided was accurate and there were no hidden agendas. Loan was deposited as stated up to 48 hours.

Great experience with the entire transaction, programming, install, & training.

The best company I ever used, responsibly, my mones is always on time, helpful and much more.........

My pos system went down and there walk me through it. And we fix it

I’m quickly becoming disappointed with SpotOns stability. Every week it seems that for some reason the system logs us out and we have to call support. We are a coffee shop so we need immediate access to our register in order to keep our sales going. Today the first person that was reached through support wouldn’t help my manager on duty to reset the system because “she wasn’t an owner”. So, one of the owners drove to the store in order to facilitate getting our system back online. The customer service person they talked to said the first point of contact “by the manager on duty “ didn’t need an owner of the business to do this and the first customer service contact should have reset the system. All fine and well that they should have, but they didn’t. Sales lost Update: issues have been resolved for now. It seems it took this review to get the attention and follow up I needed. When I wrote the original review I was really frustrated and in my experience you never want a customer to become that frustrated. Like I said, the issue has been resolved so I will update my overall score to 4.

Tip adjustment, I have called 4 times and still didn’t receive the money. First time I called was on the same day of the transaction someone new didn’t put the correct information down(I have been told that during the later calls). I waited for few days called the 2nd time the lady Evelin changed the information from incorrect to correct so I have to wait for another few days. I called the third time there was this gentleman sounded had more work experience and confidence to told me that it should only take one more day if I still didn’t see the money give them a call again they can fix. Here comes I waited for 3 business day not 1 still didn’t see the money. However I called again it took 20 minutes hold on the phone and told me I will see my money showing on my account on Thursday which is 2 days later from that day. Here you go Thursday now still didn’t see it, I’m going to call one more time today give the last chance for them to fix the problem, otherwise I will change my merchant service to a different company. Useless tip adjustment should be a very easy fix no one can fix the issue but keep saying the problem had been solved every call I made. So very disappointed. The calls made from 08/31/2022-09/15/2022 Problem solved on 09/15/2022 Customer service needs improvement, but I appreciate Ana’s help for my issue.