Maria Mikkelson Big A.
Lack of support
Our "Order Online" option on the website goes to a 404 Not found page. It was working earlier in the day, but some change was made. Seems to be a Website problem, but when you contact them, they say it's a Restaurant problem. Contacted the Restaurant problem team, after about an hour of back and forth, got disconnected. It should be an easy fix to change a url, but we cannot get anyone to resolve it. Very frustrating that we are losing sales and they can't step up to fix something that seems to be fairly simple.
Response from SpotOnFeb 22, 2023
That’s not the experience we want you to have, Maria. We’ve passed this along internally and sounds like a member of our team has already reached out to you. It looks like your page is back up in running, but we're here to support you if you encounter a problem again. We apologize for the inconvenience.