Spirit HalloweenReviews of spirithalloween.com

you people EFFINg suck

Great staff, policies make sense for end of returns because if they let returns and exchanges happen after the 17th, everyone would return after the big party weekends. I suggest shopping earlier for those complaining. They have full refunds from August til almost end of October!

Paid extra for Guaranteed delivery before halloween now is delayed until halloween night after 8 pm so after trick.or. treat is over ....I spent over 100 dollars here and now my kids have NO costumes and of course you can't get a hold of customer service watching tracking it sat in label.created mode for more than a day !?!?! I feel.like.this was purposeful will NEVER shop.here again absolutely ridiculous!!!!!!!!

I placed an order on October 17th and paid an extra $14.95 to have it delivered on Oct 24th because my daughter had a party on the 25th. As I was checking everyday for 9 days , the package did not move and stayed at the warehouse for 10 days. It was very hard to get through customer service. Finally it arrived on the 28th, called to start a return. THEY DON’T EMAIL A RETURN LABEL YOU HAVE TO PAY FOR IT!!! $21!!! Unbelievable, never seen that…. It was the 1st time I’ve ordered from them and it is the last time. Horrible company to deal with.

I went to Spirit for the first time today, (10/29/2025) and my wife and I bought costumes for Halloween. The store was crowded and only had 1 dressing room with 8 people in line, so I bought an extra large which is what I wear according to their chart. When I got home and tried it on, it more like a 4x. Now they tell me all sales are final. They didn't mention that when they were taking my money. If you need a costume order it on Amazon of somewhere with a decent return policy.

I understand this store is only a seasonal thing, but if you have a family member that you are buying a costume for and it does not fit them then you are out the $100 it cost you for the costume and the person that you were buying a costume for will be out of a costume. You cannot return or exchange anything. I will never ever purchase anything from Spirit Halloween. I'd much rather order it online giving you can't try on the costume before you purchase it anyway why not give my money to somebody who does business correctly

I ordered a week ago, I was supposed to receive my package October 27, it’s currently October 29th & I have yet to receive my order. I also have no updates on the package, The last update is from Oct 24th stating that it was in OH, which it’s supposed to be in SC.

If I could give zero stars, I would. I bought a $60 suit for my son in Naperville a day ago, but it was the wrong size—even though it was labeled “one size fits all” (he’s quite slim). They claim to have an exchange policy stating that the costume must be exactly the same to be exchanged. However, the sign the staff referred to didn’t mention that it had to be the exact same item for an exchange. How can they loose if one suit is exchanged for another at the same price? The staff were almost like robots, repeating the awkward policy. Not service-minded at all. They would benefit greatly from being more customer-oriented. I thought the U.S. was known for excellent customer service. I was wrong.