Spirit HalloweenReviews of spirithalloween.com

⭐ EXTREMELY DISAPPOINTED WITH SPIRIT HALLOWEEN! I am absolutely disgusted with the customer service and the ridiculous return policy at Spirit Halloween. I purchased a costume for my daughter for $44, only to discover that it was too small. I expected a business to provide at least some reasonable customer service, but apparently that was asking too much. They refuse to exchange it for the correct size and refuse to give me a refund! So let me get this straight: I spend $44 at your store, the costume doesn’t fit my child, and your solution is to keep my money while leaving me stuck with something she cannot even wear? What kind of customer service is that? It is absolutely ridiculous! Halloween costumes are not cheap, especially when you are shopping for children who depend on their parents to get the right size. Sizing can be inconsistent, and sometimes things simply do not fit the way you expect. A decent company would make an effort to resolve the situation and keep a customer happy. Instead, Spirit Halloween has made it clear that once they have your money, they apparently couldn’t care less about your experience. $44 may not mean much to your company, but it means something to a paying customer. I work hard for my money, and I should not have to throw it away on a costume my daughter cannot wear because your store refuses to offer a reasonable solution. This experience has completely soured my opinion of Spirit Halloween. A business that prioritizes a rigid policy over basic customer satisfaction should not be surprised when customers decide to take their money elsewhere. You have lost my trust, and after this experience, I will seriously reconsider shopping with Spirit Halloween again. DO BETTER, SPIRIT HALLOWEEN! Customers deserve better treatment than this. I am not asking for anything unreasonable. I am asking for a fair resolution to a $44 purchase that did not work out. The complete lack of flexibility and customer care is unacceptable, and I will absolutely share my experience so other shoppers know what they may be dealing with before spending their hard-earned money here.

I used to like spirit.....until I learned a few things. They treat their employees like desperate people "needing" money. And they cut up any costumes that are damaged. Instead of donating them to local charities or shelters or schools, they are thrown in a dumpster. Just disgusting. Way over priced. Sierras has amazing custumes if you have one in your area. But I won't support spirit stores anymore.

TERRIBLE return and exchange policy. And sizing is terrible. No size chart for women clothes and sizing should be more catered to be unisex. Don’t care if it’s a “cheap” store either because it’s not I spent $80. Terrible terrible experience and terrible policy Spirit Halloween sucks

Horrible!! I ordered a Jack costume for my Son, a Sally costume for myself, along with wig and tights, and then I made a separate order for Sally makeup with fake stitche s tattoos, and gloves. The second package, the makeup and gloves arrived. The first package, the important and more expensive one, kept delaying the arrival date, so i emailed costumer service. (Had to really dig around to find it in the first place) They emailed me back saying my package got “lost in transit on October 4th” K?! It’s October 22 and you’re telling me this now??? I would not have been told at all if I didn’t try to reach out. So now the gloves and makeup kit I spent too much money on are useless, cause I’m not going to find the same costume last minute. Money WASTED. Now I gotta scramble around with my Son to see what’s left over and spend MORE money!! We both love Halloween, and we like to go all out. I am so annoyed and angry. I am NEVER ordering from Spirit again!!!

BUYER BEWARE! SPIRIT HALLOWEEN / ZOMBIE TECH SQUAD — ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE! On September 11, 2026, I purchased the Jason animatronic from Spirit Halloween. Less than ONE MONTH later, the right arm/knife mechanism stopped working! After exhausting all troubleshooting options, I contacted Zombie Tech Squad, only to learn that this is apparently a COMMON ISSUE with this animatronic and that the replacement part was out of stock. I was placed on a waiting list and assured these parts typically arrive quickly. THREE WEEKS LATER — NO PART, NO UPDATE, NO COMMUNICATION! After being transferred THREE TIMES during my follow-up call, I was informed the part was STILL unavailable, meaning my expensive Halloween display would now be affected. When I requested a supervisor, I was denied! But here's the real slap in the face: After politely requesting some type of compensation for the inconvenience, I was offered a 20% OFF COUPON — ONLY IF I AGREED TO FORFEIT THE REPLACEMENT PART AND KEEP THE DEFECTIVE ANIMATRONIC AS IS! ARE YOU KIDDING ME?! So, let me get this straight. Spirit Halloween sells defective merchandise, acknowledges that the problem is common, cannot provide the replacement part before Halloween, and then has the audacity to offer a lousy 20% discount on a FUTURE purchase only if I agree to KEEP THE DEFECTIVE PRODUCT AS IS?! That is NOT compensation. That is an insult to the customer. Why should I have to choose between receiving a working product that I ALREADY PAID FOR and receiving a small gesture of goodwill for an inconvenience that was entirely beyond my control? THAT IS NOT CUSTOMER SERVICE. THAT IS AN ABSOLUTE INSULT! I've spent YEARS purchasing numerous animatronics from Spirit Halloween, and their customer service used to be accommodating and fair. Apparently, customer loyalty means NOTHING anymore. HALLOWEEN DECORATIONS ARE SEASONAL! A REPLACEMENT AFTER HALLOWEEN DEFEATS THE ENTIRE PURPOSE! DO YOURSELF A FAVOR AND SHOP ELSEWHERE! If this is how Spirit Halloween and Zombie Tech Squad stand behind their products, they don't deserve your hard-earned money. SHAMEFUL BUSINESS PRACTICES. DISGRACEFUL CUSTOMER SERVICE. ONE STAR — ONLY BECAUSE ZERO ISN'T AN OPTION!

I ordered a costume, it arrived within days but over HALF was missing. We ordered a kit that came with a jacket, pants, hat and chain. Only the jacket and chain came to us. I called and they were only willing to give a 25% refund, when MOST of the costume was missing!! They didn’t allow me to send back what we have for a full refund. I should have gone through amazon instead, you should too.

I purchased a costume at the Beaverton, OR Town Center store on Oct 14. The costume did not fit and I attempted an exchange but the new size did not fit either. I asked for a refund only to find that the refund period ended on Oct 16, two days after I purchased the costume. That seemed unreasonable and I expressed my unhappiness with an end date two days beyond the purchase. Fortunately, Marvius was on hand and she handled the matter to my satisfaction by exchanging for a completely different costume at another store. Marvius is an excellent customer service rep and a credit to the organization.

I’d leave a zero if possible. 3 days after the initial order was placed, 2 of the 3 items was canceled with no explanation. 5 days after the initial order was placed, the 3rd item was canceled with no explanation. And to top it off it says that the refund could take up to 4 weeks due to busy Halloween season. Respectfully, I hope this company goes out of business for wasting people’s time.