Ron K.
Sorry and most dishonest employees I…
Sorry and most dishonest employees I have ever seen. Ordered a new scooter June 15, 2023. Paid a $300.00 down payment, however, they listed it as a $300.00 discount. It was not a discount, I paid cash as a down payment. They took this money out of my Mastercard right away before completely the paper work. Then they list the $300 as a discount, sorry it was not a discount, it was my cash money as a down payment. Then the lying began, Caleb told me it was being shipped to my home by Southeastern Freight, and they would call me before delivering it. This was not the case. Note all paper work showed Southeastern and the tracking number, however for 4 days checking there was not any tracking note available. While at a Funeral in Florida a neighbor calls me and tells it is getting ready to storm here bad and a large heave box sitting on my sidewalk. Asked him to take pictures, then I immediately called a Carla Gashi at Spin Life and told her my scooter is sitting on the side walk and no one contacted me per all paperwork. She denied and said I am looking in my computer and it does not show it was delivered. Immediately I sent her pictures that my neighbor sent me and then this Carla, said let me do some checking. She called me back and said, Mr Kizer you were right it was delivered and no one called you. The box was totally damage per pictures, bottom wide open from heavy rain, sterile form sticking out the side also and manual. Come to find out it was shipped by Fed Ex out of Tampa Florida. It had a Fed Ex Label on it and next to it it had a shipping slip showing Southeastern was the carrier and showed at the bottom to call 24 hours before delivering it. I immediately told her to have someone pick it up because the outside was a total mess and damaged. She said, I will send you a label and you call them to pick it up. No, it does not work that way, they messed this up, it is their responsibility to call and make arrangement to have it picked up. They took my $300 cash down payment and for some reason it is listed as a discount, it is not a discount. It has caused issues with my A-Fib and this may end up in court.
Response from SpinLife.comJun 27, 2023
Dear Ronald, We apologize for the misinformation on the tracking that was provided to you. A return authorization was issued and we provided to you a bill of lading for the return shipment of the item. We can arrange the pickup for you if you provide us with a day and time you are available available or you can call the freight carrier listed on the bill of lading directly. An exception to our policy was approved for the refund of the $300.00 down payment to your credit card on 6/23/2023 as refunds are not issued until the product is returned. In order to receive a refund of the balance of your order back to Bread Financing the scooter needs to be returned. Sincerely, SpinLife Customer Service