Annita R.
Poor Contact
I was told that information would be sent to me via email within 24 hours, this never happened. I called the company on day 2 to confirm the order and add additional parts. The representative said he would call me back in 2 hours with information on new pricing, this did not happen either. I called the company after 4 hours and spoke to representative to finish with my order.
Response from SpinLife.comFeb 5, 2024
Dear Anita, We apologize that you did not receive your initial parts price quote as expected and that it took a bit longer to add on the additional items that you requested. We always reach out to our manufacturers to provide us with the correct part numbers so that we are sure we are quoting our customers correctly. Normally our vendor partners respond to our requests rather quickly but at times there can be a slight delay. We should have reached back out to you as promised even if we did not have the information that you requested. Customer satisfaction is important to us and we will strive to do better. You are a long time valued customer and we appreciate your business, Sincerely, SpinLife Customer Service