SperryReviews of sperry.com

I ordered a pair of boots love them but the didnt fit. I tried to process a return on line it wouldn't let me. I called customer service they said it cant be returned because it says final sale. I told her when I ordered them I saw it say final sale but not about not being able to return them. Now I'm out of $70. Makes no sense why any new shoe can't be exchanged or refunded. This is ridiculous!!! I will never be ordering from them again

2015, I purchased what is now most similar to the Gloucester Duck Boots in a lighter brown color. I wore them for almost 10 years through Boston winters. The sole was wearing through so in preparation of needing new ones, I bought a new pair, this time in a darker brown color (not official color name). I didn't wear them immediately because I wanted to wait till the other ones were completely worn out. What I didn't realize is some of their products are made with real leather and others are made with a synthetic... I guess I bought the synthetic. They fell apart the first time I wore them in the snow. I reached out to Sperry for help but they called it "normal wear and tear" and that the warranty didn't cover this issue. I trusted Sperry's product but apparently boots falling apart because they are made of crappy synthetic material is my fault, not their's. They ended the chat telling me there was no way to help me. Disappointed that a once great company, doesn't stand by their product.

I have always liked their shoes but it seems it’s under new ownership and they not only don’t show reviews of their products, they discourage reviews. My most recent purchase was a “final sale” so no returning these shoes that run short, but also final in that I’m not buying from them anymore.

This company is an absolute joke. All sales are final when it comes to them! Find something else local. Customer service could not possibly be worse.

Big fan of Sperry shoes! No experience with their customer service, but a large fan of their Striper storm hiker snow boot. I haven’t bought a new pair in a while as they have lasted me quite a while, but I wear them on a weekly basis! Would recommend.

Received some duck boots as a Christmas gift for my daughter. As she needs a size larger, I wanted to perform an exchange. Apparently, this well-established company that should be reputable enough to perform such a common task is unable to do so. Not only that, but said shoe was labeled as a final sale during Thanksgiving weekend when most purchases made would be gifts. To say I am totally disappointed and dissatisfied with Sperry is an understatement. As I am fully aware that frontline customer service agents are not responsible for making company policy, I wanted to share my grievance with a supervisor. I was denied that option. What began as disappointment with the shoe and my inability to exchange for a different size (mind you, I wasn’t looking for a refund) became an unprofessional exchange with the customer service call center associate(s). Sperry, I will never purchase your product again and I implore anyone with high regard for customer service to think cautiously before making a purchase with this company. Buyer Beware!!!!

Good product, terrible customer service. Slow responses, generic replies, and no real effort to resolve issues. Orders never arrive on time, and when delays happen, there’s little to no communication. Returns and claims become a frustrating process with zero empathy or follow-up. 👉 The problem isn’t the shoes — it’s how customers are treated after payment.

I placed an order on December 7th, 2025 for a pair of authentic boat shoes as a gift for Christmas. It is now December 22nd and they have not even been shipped yet. I tried to call and there was a 30 minute wait and so I tried the chat feature and it kept running me around in circles and I could not get a response their either.