SperryReviews of sperry.com

Good product, terrible customer service. Slow responses, generic replies, and no real effort to resolve issues. Orders never arrive on time, and when delays happen, there’s little to no communication. Returns and claims become a frustrating process with zero empathy or follow-up. 👉 The problem isn’t the shoes — it’s how customers are treated after payment.

I’ve had my Sperry for several years and I liked the comfort, but although they don’t yet need resoling I contacted them to ask if they either have a service or recommend a shoesmith that can replace the distinctive Sperry sole with the same. The answer was NO! I even said that that wasn’t eco friendly. No reply. I’ll probably never buy Sperry again!

I ordered a pair of Sperry boat shoes, I received them in 4 days. I ordered a half size larger and wider than my usual size. They were narrow, really narrow which was too bad because they looked very well made.

Some of their shoes are very nice. Others are fine. Some of their customer service reps are great. Others are not. Some shoes dig into your heels and make them bleed, ruining the shoes. Their sizing is super inconsistent. It is impossible for me to know what to order because I have worn 10s that fit well, and 9.5s and 9s that have been way too big, but also 9.5s that fit well. You can get a nice pair of Sperry shoes at a good price, but it is often a dice roll.