Spencer'sReviews of spencersonline.com

Me and my friend were looking for The Karate Kid t-shirt and we decided to take a look around mind you, we are 14 and the store is rated R for adults and let us in willingly. After we couldn’t find the shirt, we decided to take a look around and wandered to the back and then we horrifyingly discovered the amount of boxes of d1ld0s on the shelf behind us. We were utterly disgusted since it was being publicly sold and anyone could wander out back and see that. The store smelt like cigarettes already which made the experience even more unpleasant. The fact that this store carelessly let two minors wander out back into the ADULT section tells us a lot about your service.Kids could probably have entered the store which would make this situation even worse since they can walk to the back and have to innocently see that. There wasn’t an age restriction sign in the front of the store and there was no warning that it sold inappropriate items and how it was for adults. We are NEVER coming back.

Totally agree with the recent one star reviews. I ordered two dresses which stated on the website they were size 16/18. What I received were more like size 10/12 but when I complained they would not accept that the website sizing guide was incorrect and would only agree a full refund if I returned the goods to China or I could accept a smaller percentage of what I had paid and keep the dresses which were of no use to me. I asked to be referred to a supervisor but got no further with my request for a full refund and a free post label to return the goods. In the end I accepted the partial refund rather than incur the cost of postage to China as I did not trust them to refund the total cost even if I did this.

Being honest and constructive. As each of the previous reviews say...this company is a disgrace. Stealing money from shoppers, allowing a return (£22.75) from UK back to China on top of £60 spent on 2 dresses. Nothing like shown in site. Pictures taken from reputable companies I believe then knocked up and sent. My return is in local depot according to courier, PostNL, waiting for recipient to pay d and t's.....they of course never will. Offered 35% refund !!!! Said they weren't the recipient!!!!

Crap product- crap service. I did not want to award any stars at all but cannot write a review without it. DO NOT BUY ANYTHING FROM THIS COMPANY. I ordered a blouse which looked really good on line. Spent more than I normally would- foolishly believing it would be a quality product. What arrived was a shoddy, garish piece of tat! I returned the blouse - I wouldn't dress my cat in it - and instead of the agreed refund, have received a host of cringeing demanding emails (from a bot I believe) promising plenty but - guess what? - ultimately delivering nothing! I've been had. Don't you!!

This company is out to rip the public off. I thought it was based in Toronto as the name shows Spencer Toronto. The dresses looked lovely & well made so I stupidly ordered 2 at a cost of $130. The dresses are not to size and shoddily made. Poorly made, different sizes for sleeves compared to body of the dress. All in all not worth even half of what they charged. Now, I want to return them but they want them sent back to China before they will refund me. I feel in doing this, I will never get my $ back. Originally they offered me 30% back & I didn't need to return the dresses. I'm waiting to get the latest response. A WARNING TO OTHERS...DON'T BUY FROM THESE PEOPLE. They are in business to rip people off & I truly believe they don't care what a person writes about their business. Spencers doesn't even deserve one star!

This company is a scam. I ordered a vest from them almost 3 weeks ago because they were in Canada. They are not. They are in China. After 3 weeks the item has not yet left China according to their tracking. Avoid this company at all costs

Ordered a dress, thinking it was a U.K. supplier. Item arrived some 2 weeks later, having come from China. Ordered size 20/22. Item supplied wouldn’t have fitted a 16/18. Complained to Spencer and asked for a refund. Instead offered a 80% discount on another dress. What’s to say the size of that one would be correct, and I would have to pay extra. If I wanted to return item, it would have cost me at least €20. Why would I want to pay out yet more money for something that was not my fault. Total SCAM. Keep well clear !!!!

Absolutely horrendous company. Bought from. Them and retighten cost £28.00 to return them. Communication was poor. Company asked for proof of return which was sent. They are no longer responding to emails and still waiting for a refund l.