Spencer'sReviews of spencersonline.com

shitty customer service.. contacted them about my package not moving for about a week now, still in the same location that’s it’s been at since the 3rd.. they were little to no help, now i’m stuck wondering if my package is still going to get shipped or if it’s lost in transit and i’m receiving another one.. i ordered it for my friends birthday with 2 weeks in advance and now her birthday is in 5 days and im more than likely not receiving my packing since it’s across the united states.. love the store but online service is trash and needs to be reworked with better customer service employees and better ways of shipment.

Defective Lava Lamp that did not turn on with nightmarish customer service and return policy. I was asked to upload a video during chat. Even a 3second video wouldn't upload. I emailed the video, they denied that it does not work. Asked for another video. Don't buy their junk.

DO NOT ORDER FROM THIS COMPANY! I ordered 7 t-shirts to be shipped to my son in the military for Christmas. I ordered them on the 20th. I was offered expedited shipping which would get them there by the 23rd. I had 2 options, $25 off expedited shipping (total for that shipping was $36.74), or 30% off my entire order. I chose the faster shipping so he would get them before Christmas. I got a text on the 21st that my items had shipped. Then on the 23rd, a text saying there was a delay. Tracking info showed the items in the area for delivery. Then I got another delay message. I contacted "support" for a refund on my shipping cost and was told I had to wait until they were actually delivered. For the next 6 days I got "delayed" messages. They were finally delivered on the 29th. Not the 23rd, which is what was advertised for the $36 shipping. Now, I understand that shipping can be delayed around the holidays, but the company should make it right. I spoke with them for 2 hours today! I kept getting the same bs answers over and over. Even after all the evidence I produced, they refused to make it right. They said it needed 3 extra days to "process", even after I showed them the screen shot of them already being shipped. They instead offered me a prepaid shipping label to send the items back. They would rather inconvenience me AGAIN by sending the items back, then giving me the $16 back for shipping or my 30% off for the coupon I had. They offered nothing. I cannot believe that a company would rather go this route to be stubborn and save $16. They DO NOT CARE if their customers are happy and taken care of. Just shameful. No wonder they have 1.5 stars and are going out of business.

I should have check this before buying anything from this store. They do not clearly show their return policies and they won’t give you your money back. Either you buy from them or lose your money. Customer service completely useless and rude. I am never buying from this store ever again. It’s basically a rip off.

My name is Bella and I am a femboy who has just bought a cute pair of thigh highs and they feel so soft and make me feel more beautiful. I am definitely going to be returning more often when I get more money so I can buy more items from that store.

Would love to leave 0 stars as my experience with their customer service and online ordering process has been atrocious! Only receiving part of my order on time while still waiting on the rest that will obviously arrive late (if it even arrives). When reaching out to customer service, a representative asked me about my order number and stayed silent after giving it to them and explaining my concerns about the order. Never did hear back from them, so I moved on to emailing them in the hopes that maybe I’ll get an answer in a timely manner (not holding my breath).

Discrimination/racism? Both! Today, your staff accused the only two brown kids (mine) in the store of stealing a phone someone lost at your store. Your staff approached my kids and told them, if you have the phone, just give it back so that you don’t get into trouble. This racist B did not have any rights to accuse any one, specially a minor. She’s older, light skin, curly black hair, black glasses wearing a T-shirt. This is inexcusable discriminatory and stereotypical behavior. Shame on you. My oldest child had to tell her that they are not thieves. Shame on you and your staff. I tried calling your store and no answer. You make it impossible to contact you directly. Shame on you and your store. Maybe spend $ training better your staff.

First and last time ordering from this place. They offered a buy one get one half off deal in slippers I wanted for my sin. They placed the order than canceled the second, half-off item when they ran out of stock. That alone would not be terrible, but when I called to ask if they could send a second item at the discount price, they said they couldn't help me and that I needed to buy another pair at full price. What a scam. Now I have to go out of my way to make a return. Loser level customer service. I'll never let anyone I know enter one of these stores in my presence.