Spencer'sReviews of spencersonline.com

I only put one star because I can’t put 0! Do not order from them for delivery! I ordered a ceramic item that broke in shipment. They wanted me to drive 40 miles one way to return it so they can throw it in the trash! They obviously don’t care about the safety of customers or employees to make them handle broken glass! I called and sent a picture so they refunded me the cost of the item but not the shipping! If they had packed it properly so it would not break, I would have received it undamaged! So, I am paying for their mistake. I will never order from them again!

Ordering online from Spencers is a nightmare. The website needs a massive overhaul. The customer service is sad. Their return process is a nightmare. 30 days that they have had my item and I was just told another 7-14 business days. Absolutely ridiculous.

just a beware to anyone ordering online. THEY WILL CHARGE YOU FOR ITEMS THAT ARE NOT IN STOCK. I purchased an item 10 days ago, card was charged, received no confirmation. After not receiving a confirmation I reached out and they confirmed that they oversold it and that the “pending charge” (been out $50 for 10 days) would return to my account in 3-5 day. No apologies, no intent to remedy the situation. After 10 days and the charge is still pending, I reached out again and was told “well it’s 5-8 business days” (at this point it was 9 business days) Again, no apologies for the situation, and many many snarky comments about how they didn’t charge me if there is no order # and if it is technically still pending. Reached out to bank, they say reach out to merchant (Spencers). Merchant says it’s my bank that I am waiting on. Extremely frustrating and unprofessional. At the very least I would be satisfied with an apology and at least some sort of email stating that they oversold the item and what to expect from the “pending charge” process.

We ordered a hard-all on August 28th FedEx shipped it and on September 3rd it stopped at Rialto and there were no other updates. FedEx today investigation and said it was lost. We called Spencers and gave them the information and they agreed that yet was lost Said they would send us another one but we told them no... We want a refund. Explain to them that the doll was a gift for birthday on September 13th. Also told them that we went out to Spirit Halloween and found the doll so we were able to give it as a birthday gift. No this is where it gets upsetting they told us that we had to give them a receipt from the store that we bought the doll from. We told them that doesn't make any sense we paid you money for a doll The doll didn't come The doll was meant for a specific event and so we no longer need the doll and you guys are still saying that we need the receipt. Found receipt text it to them. The person said oh I see you got a 10% military discount I said yes but what does that got to do with you paying us the full price. After jumping through hoops we finally got the refund. My wife told them after 40 years of shopping with them that she would not shop with them again which is good for me because she has spent thousands and thousands of dollars but bad for them

Well the returns from this company have now been returned back to me from China!!! The dresses were rubbish nothing like photos on Instagram, at a cost of £50 plus £25 to return requesting signature from them, it was then said waiting in customs then returned back to me. Please DO NOT BUY from this absolutely disgusting scam of a company, Spencer and Co of London are in China not UK!!!

Walking into the store i was excited to see the backpack I wanted was on sale with also a discount on top I walked up to the cash and waited the sale girl was talking to her friends and in no hurry to come over finally she put me through and seeing how cheap it was I decided to pick up a few more my granddaughter was eating cotton candy and it fell apart I passed her a paper towel and took the cone part to the cash to throw it out again the sales person ignored us so I did not want to go behind the counter so I left it with the sticky side out so it would stick to the counter I then was back to the backpacks when the sales girl came running over to us yelling at us about leaving garbage on her counter I said out loud I did not want to go behind her cash to put it in the garbage so I left it there she walked away talking to herself and because I had a five year old with me I didn't go back to confront her this was a st laurent shopping center she was tall full bodied with glitter on her chest she was rude and again chatting with other people and not serving people

Paid $28.49 for expedited shipping (guaranteed Aug 8), arrived Aug 11. Amari, Samantha B., Brenna E.(customer service manager), & Jessica A. acknowledged delay but refused refund—shows poor business ethics & disregard for customer service.

Terrible experience....With no mention on the site that returns are to be sent to China at an horrendous cost!