Spencer'sReviews of spencersonline.com

DO NOT BUY FROM THIS COMPANY. CLOTHES POOR QUALITY & NOT TRUE TO SIZE. NOT A BRITISH COMPANY & THEY WANT YOU TO SEND STUFF BACK TO CHINA BEFORE THEY REFUND. INITIALLY WOULD ONLY OFFER 80% DISCOUNT VOUCHER INSTEAD OF REFUND. THEY ARE MISLEADING PEOPLE INTO THINKING THE COMPANY IS BASED IN LONDON OR BRITAIN. TOTAL SCAMMERS !!!!

Zero stars... Bought one of their Love is Love jerseys and got to enjoy it ONCE. One gentle washing and it was ruined. Absolutely disappointed and will never buy their stuff again

I paid for same day shipping and my package didn't arrive until the next day. I emailed customer service regarding my issue and I did not hear back from them. Same day shipping is 15 dollars. I did not receive a refund for my package not coming on time. I will never order from them again. I got scammed.

AGAIN Paid for several items. AGAIN One item paid for, not delivered, LOUSY CUSTOMER SERVICE SAYS. OH WELL. RIPPED OFF, 2ND & LAST TIME.

Most horrible delivery experience. Worst customer care service and delivery agent. Thay could not pickup the call also. First they showed delivery in 40 minutes, letar after 3hours we couldn't receive our order

I bought some adult items from Spencer in CO today, and the cashier made me feel highly uncomfortable, trying to get me to purchase items I clearly stated I didn't want due to medical reasons while giving me judgy looks and making comments about it. I felt forced to explain myself due to many pushy and personal questions that were not necessary. I don't think I will ever purchase adult items from them again, and it was not an appropriate time to make a customer feel uncomfortable about their purchase

Just horrible..paid $15 for same day delivery only to receive my items the next day. Customer service was rude and not helpful. Never shopping with them again.

I ordered a lava lamp online. A couple weeks went by it never came. I called to find out why they told me they shipped it to the store but I was never notified. I don't have car that is why I ordered online to be shipped to my house. This was supposed to be a Christmas gift. I was having surgery that week so I asked for the store number customer service refused to give it to me. I wanted to tell them I would be there to pick it up as soon as I healed enough from the surgery. The customer service agent never offered to call the store for me to relay the message he said the order would be canceled if I didn't pick it up right away. So I went to the mall at Christmas time with sutures and steri strips, blood, black eyes. I looked like Frankenstein. To pick up my lamp that was supposed to be delivered to my house. They said they didn't get any shipment they had the lamp I wanted it's been in their store for months. In the meantime customer service canceled the order the same day I got there so they had my money tied up on my card so I couldn't even purchase the lamp. Now for the refund I waited 2 weeks and called them they said my money should be on my card any day now all the processing on their end was done. Another 2 weeks went by no money so I called them again for them to tell me call again tomorrow so when I did they said now I have to wait another 21 days they had a mix up on their end. These people are rude they lie and I will never again buy anything from them. I collect lava lamps I have a lot. I don't even know how many plus almost every one I know has been gifted a lamp from me. These big companies don't care how much you spend.