SPANXReviews of spanx.com

Ordered an item for my wife for Christmas on Dec 2/24. They are telling me that it might ship a couple of days before Christmas. This company is a joke. I mean, don’t keep taking peoples money if you aren’t prepared to ship. Most companies will give you tracking within a day or two, and I have never received tracking but I did receive 3 emails telling me that they are having trouble with the shipping volume. Maybe hire a few more staff for gods sake. This is just ridiculous. I would never order from this company again. Just unacceptable service.

Order placed Nov 27. Order was only placed because Spanx said they were using alternate carriers in light of the CP strike. Received shipping notification Dec 2 with tracking for UPS. As of Dec 17, carrier has not received parcel from Spanx. I contacted customer service multiple times and every time was told a different story. It would be shipping and arriving that same day via UPS. It would be shipping via DHL now. Oh wait actually it’s shipping via UPS and it will ship within the next week. No wait, it’s shipping via DHL after all and within the next day or two. I don’t believe it’s a stocking issue since all items from my order are still in stock. I realize there is a CP strike, but other online storefronts were able to figure workarounds, not sure why Spanx wasn’t able to or wasn’t upfront about it. 20 days after my order was placed, 15 days after it supposedly shipped, UPS still doesn’t have the parcel from Spanx. Disappointing.

ADDING AN ADDITION TO MY REVIEW I RECEIVED AN EMAIL ON DEC 17TH TELLING ME THAT MY ORDER WILL NOW SHIP AFTER DEC 23 AND WONT GET IT FOR CHRISTMAS... NOT SURPRISE THEY OFFERED A $100 CREDIT TOWARDS MY NEXT ORDER AS I WILL SHOP WITH THEM AGAIN NO TRUST IN LIARS I STILL DONT UNDERSTAND WHY I COUDNT CANCEL MY ORDER WHEN UT IS ALMOST GOING TO BE A MONTH SINCE I ORDERED NOT SATISFIED WITH TGERE STANDARD RESPIBW Still waiting for my parcel and customer services has given me different delivery dates every time i have called unfortunately i had to buy something else for a Christmas gifts

I ordered on 11/29 and I still have yet to receive it.... this is a horrible company .....I keep getting the same automated response about it's still on it way its just going to be late...... they should be shut down..... they are basically stealing at this point.

Like many of your recent reviews, I have had the same ordeal. I placed an order on November 30th, and I have yet to receive any updates regarding the package. It is now December 16th, and after countless attempts at contacting them, all I have gleaned is that the parcel will be given a shipping date via DHL later this week, but still no specific dates given. How this is considered acceptable customer service is beyond me? So, they take your money, provide sub-par customer service, expect you to be patient when they don't deliver and then come back to buy more? It is so ludicrous it is almost laughable.

Company won't ship. Order made at the end of November. Order will not be on time for the Holidays. No communication from vendor. Only making excuses and absolutely no accountability.

I ordered a pair of leggings on Black Friday with the deal they were adverting. I received my leggings (longer shipping than expected) however they run so small I can't get them pas my calves. I ordered based on the size chart and measurements that were listed on their website. Because it was a sale, they are not eligible for return or exchange which is extremely frustrating and poor customer service. Very misleading and not a good business model.

Ordered on December 2nd and still hasn’t shipped 13 days later. Contacted customer service 3 times and no help provided. They're estimating another 10 business days before it ships. Had to buy a replacement Christmas gift - I’m now out $300. Customer service is useless blaming Canada Post for their inability to run a business. Tons of angry customers commenting on their instagram only for comments to be removed to hide their issues. Will never buy from Spanx again. Buyer beware.