Eric S.
BAIT AND SWITCH, BEWARE
Advertised one price which I ordered and paid, then they wanted to charge me 50% more or cancel my order. Said website was wrong, however, when they told me it was wrong, it was still at the lower price. Even if there was a mistake, they should have honored price, not a reputable company in my opinion. Stay away.
Response from SpacejoyJun 28, 2022
Hi Eric, We sincerely apologize for your experience and did not intend to cause you any inconvenience. When shopping with Spacejoy, we do pre-authorized your card for the listed amount. After the pre-authorization, our team is allowed up to 7 days to work directly with you and our vendors. This gives us time to place orders, work with backorder dates, acknowledge any pricing discrepancies and more. All pricing and fees at checkout are estimates and we do confirm this both at checkout and with our confirmation email. Pricing in our industry changes daily and our team works hard to stay on top of all pricing adjustments that our partners have. As we process orders with our vendors, we keep you informed with each step. It's during this part of our process that we made you aware of the price increase of the product. This process is explained under this link - https://www.spacejoy.com/help If you choose to accept the price difference, then Spacejoy will go ahead and complete your order. If the price is less, you will be refunded the amount, and if the price is more, we will send you a secure payment link for the balance due. If the price difference is throwing your budget calculations off, we'll help you with other alternatives. Our team works hard to find alternative items for your product and work hand in hand with our in-house design team to pull the highest quality options for you. If you'd like us to source an alternative option for you or if you'd like to speak with us directly, please contact us at [email protected] Joyfully, Spacejoy



