SpacejoyReviews of spacejoy.com

I am so pleased with how this project went. I was able to submit all my information for my home office redesign and the designer assigned to me did such a great job with listening, using my existing pieces where possible and giving me ideas I never would have come up with. She was responsive and creative and I’m SO happy with the result!

I gave one star because there is no option for zero stars. This company has managed to create some high impact articles online to compare themselves with other design companies, and they live off of that. In addition to the shady marketing strategy, they also have higher prices than others, to add an additional level of credibility. Finally, they have false timelines, within 7-10 days of submitting your information. That is impressive. But I signed up with them, paid the highest package they suggested, and two months later, all I had received were long emails, and discussions of what to expect, setting up a call ( that never happened, and the designer popped on a video call using her phone and never went on camera or shared her screen), no manager ever called upon reporting a concern, and no design was submitted after 2 months of waiting. This might be the shadiest company I have ever worked with.

Very helpful staff and the matts are really nice quality.

Ok it's a little expensive but I was given a great bedroom concept. I didn't follow it exactly but I did purchase the recommended rug and curtains and decor items. My room looks amazing in a style I would not have discovered myself!

Let’s see. Where do I begin? Horrible service. Horrible designer Lauren (supposedly she was a Lead designer). Zero design. Drawings given to me had nothing new. Zero customer service. Horrible communication. They only communicate through their stupid website which is terrible terrible terrible. In summary I lost my money and I would give them Zero stars if I could.

I had a positive experience with Spacejoy. The designer incorporated my wants and needs into the design. With furniture recommendations measured to fit the space, the designs were aesthetically pleasing and practical. I am happy with the process, except for the fact that recommended furniture prices are in US dollars, which can be misleading if you live outside of the US.

Online purchase was a ridiculous waste of time. It began with their website's lack of clarity between bar height and counter height stools. By cross-referencing, I made sure to order BAR height. I was shipped COUNTER height. Spacejoy admitted their error and the fault of their website. Is important to note this purchase-adventure beginning in mid April. Emails and phone conversations ensue turning a simple purchase into a mountain climb... After receiving the WRONG product within 10 days, the correct order was now going to take months for me to receive. Because I bought the stools including the promoted delivery time frame, I wanted to cancel the order. Nope. I was tied into my purchase---Spacejoy could apparently deliver as they pleased. (That's blatantly wrong.) Next, Spacejoy informed me the stools would cost me more than I initially paid for them. Again, I insisted on canceling the order. Nope. The reason: The ONE yard of "fabric had already been cut so the order cannot be cancelled." Next, there was yet ANOTHER change in the delivery date. Remember I made the purchase in mid April... I was now told the stools would arrive September 1st. I brought my bank, Chase, into this. Documents of biblical proportions are piling up for these 2 bar stools that I now DON'T WANT but can't escape. I've also got hours on the phone between Spacejoy and Chase. Ultimately, since Spacejoy promised to deliver by September 1st, Chase is allowing them to hold my purchase hostage rather than credit my account. Yes, Spacejoy would not even refund Chase---that's how good their legal disclaimer is. (Not too pleased with Chase now either.) September 1st comes and goes and you may have guessed it... no stools received. Unreliable is too nice a word for Spacejoy. More discussions with Chase Fraud. That department proves idiotic/useless. I escalate the matter to someone in Chase who I know rolls heads---it is indeed who you know at times that matters. I receive a call the next day from West Elm, the company Spacejoy markets for. I'm told "The stools will arrive September 20th." And so they do. Bottom line: Spacejoy canNOT be regarded a customer-satisfaction oriented company. Fact is, instead of making this customer happy, they chose to keep the dollars and sacrifice the customer. That's NOT a business I suggest is worth giving your business to.

I'm a 36 year old male without much of an eye for interior design. I used Spacejoy for 4 rooms/areas of my home and worked closely with Eda. The service as a whole was easy to use and Eda was a joy to work with. By the end, my house and outdoor patio looks amazing! Eda and I worked together over 8 months as I slowly redesigned my space from scratch. She was patient and took the time to understand my style and price point. The whole Spacejoy team was helpful as there have been unexpected delays from suppliers, issues with furniture, etc. Highly recommend!