Jonathan
Bait and Switch
Originally purchased a crib for my daughter through this company only to find out a few days later that they were trying to juice me for more money. What a waste of time and effort. Don’t bother with this company, obviously they will not honor their prices quoted online. “This is Efren, your Customer Service Representative from SpaceJoy. I have an update for you regarding your order. The table below shows that your original item has seen a price increase from the retailer. I apologize for the inconvenience; we do our best to keep our catalog current and accurate and keep our customers apprised of any changes. If you approve of the new price, please confirm to this email. If not, I will be more than happy to provide some great-looking alternatives for you to consider.” Are you seriously going to offer an alternative versus a refund? What a complete scam this company is, what a joke!
Response from SpacejoyJan 10, 2022
Hi Jonathan We do our very best to keep our catalog updated. However, we carry thousands of items, and the retailers with whom we partner have the discretion to change prices at any time. Therefore, some items can be ordered before we have made the necessary changes. Our catalog team has taken care of this. We have listed under our Terms of Service that pricing and availability are subject to change - depending on the retailers as it is within their discretion to change the price or stock of products at any time. Some even update their pricing multiple times a day. We don't add any overheads. When you place an order on Spacejoy, we authorize your card for the estimated price, which includes shipping and tax. At the time of processing your order, if we find that there is a price increase (on your product or shipping), the product is out of stock/no longer available or if the shipping period is unusually long, we will reach out to you with the updated information to discuss next steps. If there is a price drop, we will process your order and will automatically initiate a refund for the difference in amount. We also are more than willing to initiate a return if none of these options are suitable. Our customer service team is always available to help you with your decision. Please feel free to contact us at any time with questions at [email protected]. Joyfully, Spacejoy



