Spa and EquipmentReviews of spaandequipment.com

My experience in general, with order placing, I guess was very good, however the two star rating is because of the final outcome. So, first, the machine I ordered was not available, so they offered to upgrade me for free. WOW! Great! Right? Not so much. I did express my concern that the multifunction machine they wanted to upgrade me to didn't show a cd or tutorial on how to use it, whereas the original micro-current machine I had chosen did. The girl I spoke with assured me that there was instruction with this one as well, so I took her up on the "generous" upgrade. Well, the machine arrived, and there is a small (few pages) manual, written in very broken English, which I am having a hard time understanding. No good instruction at all! Let me 'share' with you the first paragraph of the PREFACE (and this is exactly as it is written): "Wrinkles and shin loose without spring is always troublesome to the race that cares of beauty. Since the ancient, people have seeking the good prescription to smooth wrinkles, remover and keep skin tender, glossy of spring with stream to maintain youth. But stream is stream, in order to have a stream come true, the best way is to get hold of the scientific beauty rule with assistant treatment of professional instrument." Whaaaaaatttt???? Yeah. It gets worse. The actual FIRST instruction for micro-current operating steps (no picture, by the way) reads exactly as this: exercises lour muscle to smooth away center wrinkling. Two probes draw at the same time from yint ang to eyebrows: stop at Tsanchu them give press a little. The action repeats 3-5 times. (After an action, move a probe firstly till it touches skin them another probe follows: and hold acting continuity in the whole operation.) Whaaaatttt? So the bottom line is that while it was nice of them to upgrade me at no charge, I will most likely be returning this unless I can find some decent instruction on-line.

When we set this up it was nice but mat estes wish it had coll feature too like the other we have, I do not know if I would of purchased this again. I had a different one I was going to order but they talked me into this one

Very knowledgeable about the products, and great pricing !

Reasonable price, generous size, absorbent. arrived on time as described.

Very pleased with spa and equipment. Excellent next day delivery. Great customer service reps if any questions or concerns.

They answered my many questions about the product I was purchasing and were helpful and professional.

Very helpful, prompt delivery and excellent customer service.

I placed an order from Spa and Equipment. The company left a voice mail at my home telling me that the item I had ordered was no longer available and that if I wanted they would send me a different model. I never responded and never reordered. A few weeks later I received the different model. I called the company to try to resolve this. The spokesperson for the company refused to take the equipment back and stated that I would need to mail the equipment back (with insurance) as they would not be responsible for any damages. They stated that I would be charged a $25.00 re-stocking fee. I have never had a company take it upon themselves to order something for me and use my credit card to purchase the item. (Edit) Here's the thing. You folks left a voice mail at my home stating that the item I purchased was not available and offered to send me an alternative product. I did not respond by phone or email. Yes, you did offer to send an upgraded machine with no additional cost, but you took it upon yourself to change my order and charged my credit card WITHOUT MY PERMISSION. Strangely, Spa and Equipment did not send me an invoice of that transaction. There is a Gold Standard of Service and Care to Customers that your company violated. There is a sacred trust and oath between merchants and customers that a customer will be sold what is promised and that credit card information will never be abused in any way. You violated that trust. There is a wrong way and a right way to do business. Companies with truth and integrity would admit the mistake and reimburse me for the machine and the S/H both ways. A customer should never have to pay for a company's mistake. $40.00 for S/H is little to pay to maintain your truth and integrity. Presently, I am working with my bank to resolve this issue with Spa and Equipment. Also, I ordered a facial machine, not a mag-light. You must be thinking of someone else.