Spa and EquipmentReviews of spaandequipment.com

Cool, got all my stuff except for the instructions manual for the oxygen machine.

The communication at this company needs improvement. They need to implement a confimation email as well tracking information. the lack of these tools negate the "convenience" of buying on line as you are require to chase down information via telephone. Not suitable for fast pace businesses.

Was informed that delivery and assembly was apart of fee however driver or delivery person said no its extra to go and drop it inside building and extra to assemble so he left it out side building

I would not purchase anything else from this company. I purchased a spa package and when purchased I was informed that the carrier would call to set up a time and day for drop off and set up. Not only did the carrier not call me and left a huge palet of boxes at the front of the office, but absolutely no help with carrying anthing in or setting up. When I spoke with customer service about this, I was informed that this "cost extra" which I wouldve been more than happy to pay, but didn't because I was told it was already included. The facial/massage bed that was purchased pretty much came put together other than the legs needing to be attached. Once the bed was set up...it was HORRIBLE!!! The bed was leaned to one side more than the other and only got worse if you tried to adjust the position of the bed, which the latches to the bed did not work as well so we had to use a tool to even move the bed up and down. To make matters worse as soon as a person weighing 150+ lbs sits on the bed, the foot of the bed pops up and it sounds as if its going to break with even that amount of weight on it. I would never put a client on this bed for many reasons but also for the simple fact that someone could easily fall off this bed and sue the company. The pkg also came with a trolley. The company sent me two of the same legs so it was not able to be put together. Upon having issues with both items opened from this pkg I decided to not attempt anything else with the equipment sent until the company fixed everything. Frankly I just wanted to return it, but when I spoke with customer service regarding the equipment issues I was told to take a video and pictures of the issues and email it to them which at that time they would send it to another dept to have it evaluated. HORRIBLE customer service for those who rely on their equipment to make a living. I am in the process of hopefully getting everything resolved, but I DO NOT recommend this company and do not see myself ever purchasing from them again.

I love my new Silvan massage table. The company described it perfectly. They shipped my item fast. I got to use it already and it is strong, durable, and comfy. I had no problems with the company or the product. Will recommend this seller and or product to everyone else.

The equipment arrived on schedule with no delays!

I needed a steamer and came to SpaandEquipment on the recommendation of a friend, and I'm so glad I did! The woman I spoke to on the phone was professional, friendly and helpful. Me steamer is perfect! AND, it was purchased at a great price.

I purchased an item online and received a call 3 days later stating my item was on back order 5-8 weeks. I understand when things are on back order but at least update your website. Plus it would be another 1-3 weeks for shipping after paying close to $200. Now I'm still waiting to be reimbursed $1200 for the item. Cool.