Soundbright Reviews | Read Customer Reviews of soundbright.com

Soundbright Reviews | Read Customer Reviews of soundbright.com

Soundbright reviews

251 approved reviews, newest moderated first

Aileen S.
Sep 14, 2026
The customer service is horrible
The customer service is horrible. The Horizon Pro hearing aids won't connect properly to bluetooth and there is no one at Soundbright to help with this problem. There also is and occasional static sound in the hearing aids. Probably will return them.
Response from SoundbrightOct 22, 2026
Thank you for your feedback Aileen. We're very sorry to hear about the Bluetooth connectivity issues and static sound you're experiencing with your Horizon Pro hearing aids. This is not the experience we want for our customers. We'd appreciate the opportunity to help troubleshoot these issues and make things right. Please reach out to us at [email protected], and our team will be happy to assist you.
Report
C. J.
Sep 14, 2026
REVIEW: Soundbright “Horizon Pro” Hearing Aids.
REVIEW: Soundbright “Horizon Pro” Hearing Aids. I Am Quite Pleased With My New Soundbright HORIZON PRO Hearing Aids, So Far (Sept. 2026). I previously used $4,000 Prescription Hearing Aids. My New Horizon PRO Aids Have ALL of the basic functions and features of my $4K Aids, At a Fraction of the Cost of my $4K Aids! Although some sounds and tones are a bit “Different,” I’m sure that I will easily adjust. These Hearing Aids Are a Great Value, especially considering the price. An FYI… The cost just to replace the Rechargeable Batteries in my $4K Hearing Aids Was $600!! Now, I Actually HEARD YOU Say “WOW,” After You Just Read This! 😊 :-) ●Cliff J.●
Report
Thomas R.
Sep 12, 2026
Price is right and they hold a charge…
Price is right and they hold a charge well
Report
Barry H.
Sep 11, 2026
Worked well right out of the box.
Worked well right out of the box. Found the hearing aids to be well built, fair priced and the customer service was excellent.
Report
shel R.
Sep 10, 2026
Horizon one is very nice over the…
Horizon one is very nice over the counter set of rechargeable hearing aids. The staff at Soundbright was very helpful in figuring out how to set the balance correctly for me.
Response from SoundbrightSep 10, 2026
Thank you for your wonderful review Shel! We're delighted to hear that you're enjoying the Horizon One hearing aids and that our team was able to help you find the right balance settings. We appreciate you taking the time to share your experience. If you ever need assistance, please feel free to reach out to us at [email protected]. Thank you for choosing SoundBright!
Report
Gene V.
Sep 8, 2026
Called tech support BEFORE I commited…
Called tech support BEFORE I commited buying after reading the POOR tech support reviews. I wanted to see if I could TALK to an actual person. Spent 15 Mins on Hold then auto voice came on and said there would be no one for an additional 15 Mins. That followed by auto voice to leave a message and they would get back to me in 1 business day and auto hung up. Made up my mine right then this company is NO GOOD
Response from SoundbrightSep 10, 2026
Thank you for your feedback Gene. We sincerely apologize for the experience you had when trying to reach our support team. We understand how frustrating that can be. Your comments are important to us, and we are continuously working to improve our customer support experience. If you would like to discuss your concerns further, please reach out to us at [email protected], and we would be happy to assist you.
Report
Marc
Sep 7, 2026
The hearing aid that I purchased for my mom.
The hearing aid that I purchased for my mom was exactly what she needed. She has mild to moderate hearing loss, and they work perfectly. The fit is good (although I didn't see any place to gauge the fit ahead of time). The company seems genuinely interested in making sure our experience was satisfactory. The price is very good when comparing to similar products.
Response from SoundbrightSep 10, 2026
Thank you for your wonderful review Marc! We're delighted to hear that the hearing aids were exactly what your mom needed and that they're working well for her mild to moderate hearing loss. Your kind words about our commitment to customer satisfaction mean a great deal to us. If you ever need assistance, please feel free to reach out to us at [email protected]. Thank you for choosing SoundBright!
Report
M M.
Sep 5, 2026
Soundbright hearing aids are making a positive difference in my life!
Soundbright hearing aids are the best I have used. Customer Service is top-notch and shipping/delivery very quick. I used to hate wearing my hearing aids and often avoided them. Now I look forward to putting them in and I wear them all day. That is a big positive difference in my life. Thank you Soundbright!
Report