SoundbrightReviews of soundbright.com

Response from SoundbrightSep 10, 2026

Thank you for your feedback John. We apologize for the ordering and shipping issues you experienced and appreciate your patience while we worked to resolve them. We're glad to hear you're enjoying the Horizon One hearing aids and their value. We also appreciate your feedback regarding Bluetooth connectivity and will share it with our team. If you need further assistance, please contact us at [email protected]. Thank you for choosing SoundBright.

Response from SoundbrightMay 28, 2026

Hi David— all fair concerns and I want to address them directly. Replacement cones are absolutely available and we have real people ready to help — you can reach us through live chat on our support page, call (855) 625-4327, or email me personally at [email protected]. Happy to walk you through the Horizon One and Pro so you can make the right call for you. — Ricardo, Soundbright

Response from SoundbrightFeb 12, 2026

Hi Joseph — you shouldn't have to chase us for support, and I'm sorry that's been your experience. We recently came under new leadership and have completely overhauled our support team. I want to personally make sure this gets resolved for you. Email me directly at [email protected] or call (855) 625-4327 — we'll take care of it. — Ricardo, Soundbright

Response from SoundbrightMay 13, 2024

Hi Peter, thank you for reaching out to us! I see in your file notes that we were able to resolve the squealing issue for you. If you have any other concerns or questions, feel free to reach out anytime. We're here to help! 😊