Soundbright Reviews | Read Customer Reviews of soundbright.com

Soundbright Reviews | Read Customer Reviews of soundbright.com

Soundbright reviews

251 approved reviews, newest moderated first

Eleanor K.
Jul 2, 2024
There are people behind the hearing aids to direct and help your hearing aid experience.
He was well informed and eager to assist me in my new adventure with these remarkable hearing aids.
Response from SoundbrightJul 3, 2024
Eleanor, thank you for your wonderful review! We are delighted to hear that you had a positive experience with our hear.com team. It's great to know that our knowledgeable and eager staff were able to assist you in your journey with your new hearing aids. Your satisfaction is our top priority, and we're thrilled to have been a part of your remarkable hearing aid experience. If you need any further assistance or have any questions, please don't hesitate to reach out. Happy hearing! -Samantha, Customer Success Team
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Julie S.
Jun 25, 2024
And the winner is Soundbright!
My husband and I are thrilled with the quality of the Soundbright hearing aides! I purchased them for him after his $4000 aides were not cutting it by a long shot! Constant interaction, advice, tips and training was just top notch. The response time on emails were always quick and thorough. I am just thrilled for my husband, so happy he can hear better and doesn’t have to worry about “pretending” he knows what’s being said. I’m happy I don’t have to repeat myself. It’s a win- win for us!
Response from SoundbrightJun 25, 2024
Julie, thank you for choosing Soundbright and for taking the time to leave a glowing review! We're overjoyed to hear that the Soundbright hearing aids are making such a positive difference for both you and your husband. It’s our goal to provide high-quality products and supportive service so we’re thrilled that this was reflected in your experience. It’s wonderful to know that your husband is enjoying clear hearing. Thank you again for sharing your experience—it truly is a win-win for us too! All the best, Hannah and Your Soundbright Team
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Mercita M.
Jun 18, 2024
Calm
Calm, professional, considerate & thorough assistance from Patrick. Much appreciated. M
Response from SoundbrightJun 25, 2024
Hi Mercita, thank you for taking the time to leave such kind words about Patrick! At Soundbright, we strive to provide the highest level of service, and it’s feedback like yours that reminds us we’re on the right track. We’ll make sure to pass your appreciation on to Patrick. Please let us know if there's anything else we can do for you! -Your Soundbright Team
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Carla C K.
Jun 17, 2024
Cary was so helpful and clearly…
Cary was so helpful and clearly explained and answered all of my questions. I am truly much more enjoying my hearing aids now. Being able to control them on my phone is such an easy process. I am not very computer literate, but my husband understood everything that was happening and his questions to Cary (which she answered quite succinctly) made it so easy. Thank you so much.
Response from SoundbrightJun 25, 2024
Carla, thank you for your review! We are so pleased that you are comfortable and confident with your new hearing aids. We’re glad that Kairey could provide clear and succinct answers to all of your questions. Should you or your husband have any more questions or need further assistance, please don’t hesitate to reach out to us. Thank you for being a valued member of the Soundbright family!
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Julie B.
May 15, 2024
Hearing clearly.
Kairey was very helpful and professional in setting up my hearing aids. I previously wore behind the ear option for 4-5 years. I am happy with the clarity of the Sony CRE-E10. I am having an adjustment period due to in the ear vs behind the ear.
Response from SoundbrightMay 16, 2024
Hello Julie, I'm thrilled to hear that Kairey was professional and helpful! I hope our hearing aids continue to provide excellent sound clarity and improve your daily listening. Keep up the great work and happy hearing! -Hannah, Soundbright Customer Success
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Katherine L.
May 14, 2024
Patrick was knowledgeable and courteous…
Patrick was knowledgeable and courteous and most willing to talk and explain things to us. Thanks so much Patrick.
Response from SoundbrightMay 16, 2024
Thank you for taking the time out shout out Patrick! He is a valued Soundbright team member. Please dont hesitate to reach out should you have additional questions. To continued hearing success, Hannah (Soundbright Customer Success)
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Peter H. A.
May 4, 2024
I had to turn them down because when i…
I had to turn them down because when i got anywere near my ear they would sguel !
Response from SoundbrightMay 13, 2024
Hi Peter, thank you for reaching out to us! I see in your file notes that we were able to resolve the squealing issue for you. If you have any other concerns or questions, feel free to reach out anytime. We're here to help! 😊
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Glen C.
Apr 23, 2024
He told me the things that I wasn't…
He told me the things that I wasn't aware of
Response from SoundbrightMay 2, 2024
Hi Glen, thank you for trusting us with your hearing care journey! To continuous health and learning, The Soundbright Team
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