Soundbright Reviews | Read Customer Reviews of soundbright.com

Soundbright Reviews | Read Customer Reviews of soundbright.com

Soundbright reviews

251 approved reviews, newest moderated first

Linda S.
Apr 22, 2024
Convenient Scheduling
The representative, first off ,made the appointment convenient to my time-line. She was very knowledgeable and helpful. I felt very comfortable talking with her and will certainly reach out to her with any questions or problems.
Response from SoundbrightMay 2, 2024
Hi Linda, thank you for taking the time to provide this feedback! I'm thrilled that our team was able to help you experience better hearing quickly and conveniently. Please reach out if you have additional questions. All the best!
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Deborah P.
Apr 17, 2024
Happy Hubby & his wife!
I purchased these for my hubby of 54 yrs. Prayed he would find peace with them. God opened that door & hubby is soooo happy &even saw him dancing in front of our TV! Ask him what he wanted me to say & he says they are great & would tell the whole world about them. I would say he's pleased & so am I♡
Response from SoundbrightApr 18, 2024
Deborah, stories like this are why we do what we do! We're thrilled to hear that your new Soundbright hearing aids have made such a positive impact on your family. Here's to many more dance parties! To better hearing, Hannah, Soundbright Customer Support
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Michael G.
Apr 16, 2024
Great customer service on a great product!
I have gotten such great information and service from day one! It's great to have such great support during these times when so many companies farm out their customer service to India, or other countries. It's hard to understand their representatives due to their strong accents. Now, with my new hearing aids, I shouldn't have quite as much trouble with that.
Response from SoundbrightApr 18, 2024
Hi Michael, thank you for taking the time to give us feedback! Providing accessible support for our customers is a priority for us, and we're glad to have provided friendly assistance with your new hearing aids. If you ever need further help, please feel free to reach out to our team. To better hearing, -Hannah, Your Soundbright Customer Support Team
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Barber W.
Apr 16, 2024
They call me and explain how the App…
They call me and explain how the App works.
Response from SoundbrightApr 18, 2024
Hello Barber, I'm so glad that our team was able to explain the app to you! We wish you all the best on your hearing care journey. All the best! -Hannah, Customer Success Team
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dd H.
Apr 13, 2024
thank you for your very clear…
thank you for your very clear explanations of everything.i will definitely try your better aids when I finish with this test.
Response from SoundbrightApr 18, 2024
We're delighted that our team could assist you in clearly explaining your new hearing aids! We appreciate your business. If you need anything else, please reach out. All the best! -Hannah, Customer Success Team
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Bob
Apr 9, 2024
They don't work
They don't work. On the phone I had a consultation with an agent. He directed me how to remove the click sleeve. I couldn't do it, even though I am a Mechanical Engineer. He directed me to use scissors and tweezer to remove which I did with much difficulty. I want to sit down face-to-face with someone to show me how they can remove the click sleeve on my other hearing aid. That supposedly was going to be set up but I never got a call. I think there is a problem with how these hearing aids we're assembled.
Response from SoundbrightApr 9, 2024
Hello Bob, thank you for your candid feedback. I apologize for the negative experience you had with our hearing aids. I would like to look into this matter further to understand how we can right your experience. I requested additional information about your order so we can take the appropriate action. Your feedback is very important to us so please reach out to our team if there is anything else we can help you with. -Hannah, Customer Success Team
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Jamie B.
Apr 5, 2024
I love the clear true sound
I love the clear true sound. One hint for iOS users, remove old aids before pairing the new aids.
Response from SoundbrightApr 9, 2024
Jamie, thank you for sharing this great tip and for taking the time to write to us. I'm thrilled to hear that you are experiencing better hearing with your Soundbright hearing aids! Please don't hesitate to reach out should you need anything else. To better hearing, -Hannah, Customer Success Team
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Richard S.
Apr 2, 2024
My review of Soundbright rechargeable hearing aids
I love, Love, LOVE, ❤️ my new rechargeable hearing aids from Soundbright!!!!! 6 out of 5 stars!!!!!
Response from SoundbrightApr 4, 2024
Richard, thank you for your enthusiastic review! We're thrilled you love your new Soundbright hearing aids. Your satisfaction is our top priority and we're delighted to have exceeded your expectations. Don't hesitate to reach out if you need anything. Here's to many more 6 out of 5 star days ahead! -Hannah, Customer Success Team
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