souk + SEPIAsouk + SEPIA is listed under Malls & Marketplaces in New York, New York.
souk + SEPIA (soukandsepia.com) has 744 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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D. Y.
I received my order confirmation email but never saw a shipping email (unless it was in spam), so I was concerned about shipping but I got a pleasantly unexpected “Out for delivery” email today! My order looks and fits perfectly!
Mila B.
Want to start off by saying i’ve been buying from Sou+Sepia for years and the quality has always been top notch. However this year has been a nightmare…i never received an order i placed in March 2022. Tomorrow will be November 1st and i’m still waiting for a refund which has yet to be completed. I tried to give them another chance and placed an order for items that were being marketed as 3day shipping…. Have yet to get any updates on any of it…. I keep getting emails about refunds that will be coming through in 7-10 business days… i’m still waiting for refund and shipping info.
Stephanie H.
I would not order from this company. I ordered a blouse in April 2022. It arrived in August 2022. An explanation on the delay was never offered. I was mislead on when the product would arrive. Discounts to purchase other items was offered…but that makes no sense if you can’t deliver the first one! I was very disappointed. Giving two stars because it eventually arrived and they responded to emails.
Connie J.
I am stunned at all of these bad reviews! I can only assume that mostly unhappy customers are posting reviews. I have ordered several items for myself and others with no problems. Lots of people order and sell stuff from China, y'all...🙄
tuneshia G.
I got part of my order nice items but now noticed it's taking longer for the rest of my order to arrive it's taking longer i ordered 10/12/22 and it's now 10/25/22 i want to order more but noticed the orders take awhile to arrive depending what you order
Marissa O.
Do not order from this company. They are very unprofessional and do not stand behind their own policies! I have been given the runaround on a return. They are stalking me so that they do not have to abide by their own policies! This is a warning, do not purchase from this company. It is not worth the stress! My rating is ZERO stars
denise L.
I would like to thank Aly for her quick response to a E-mail I sent in reference to confirming my refund.My order # was UJSS129193.I am so happy for Souk +Sepia professionalism and always putting there customers first.Making sure customers are always satisfied with there orders. I will definitely continue to be a Loyal customer not only are there clothing unique and beautiful they are very Affordable. Thank you Mrs. Denise Lovett ❤️
Response from souk + SEPIAOct 26, 2022
Hello, Denise! Thank you for showing your unwavering support for us with this review! I guess we can say we Lovett, Denise! It's a real pleasure to have real supporters like you around! We only happily take your money when we can assure ourselves that our customers are satisfied. We can promise you our continued dedication towards customer service excellence. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
C M.
I really wanted to like this company, but it took over TWO MONTHS to get my order! So long that I almost forgot I had ordered it. Then the items I received didn’t match what was pictured and I never received one item. Quality is mediocre.
Response from souk + SEPIAOct 13, 2022
Hello Cathy, Thank you for openly expressing your concerns here in Trustpilot. Thank you for trying to like the company despite the troubles you've faced. In behalf of everyone who is a part of Souk + SEPIA, we want to send our deepest apologies. When orders received do not match what was actually in the order, we always make it a point to replace or refund them depending on the customer's preference. So we will be sending you a follow-up email to ask which path you prefer and we shall see how we should proceed to assist you. Looking forward to resolving this with you. With Graitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
