souk + SEPIAReviews of soukandsepia.com

I placed a order in Oct I still have not received. I have send a number of refund request.I will not ne shoping with this company ant more wish I have in the past with no problem.I have lost $109.00.

I’m still not certain what my order status is. I haven’t gotten any communication about after my order confirmation and that was over a week ago. I have however gotten a ton of emails advertising.

I would not order from this company. I ordered a blouse in April 2022. It arrived in August 2022. An explanation on the delay was never offered. I was mislead on when the product would arrive. Discounts to purchase other items was offered…but that makes no sense if you can’t deliver the first one! I was very disappointed. Giving two stars because it eventually arrived and they responded to emails.

Don't know about clothes being trash I guess it what vender you get them from, but O would never order from them ever I am just get order that I order from Last year yes last year and I was refunded for.

This is email to Fits after he finally wrote me back today at 3:10p.m. Fits, this is the email that was sent to me this morning. The email I have from this morning, says that my order for a dress was cancelled due to insufficient inventory. Fits does not bother to read the four emails I sent that contained pictures of the order, order number and intem and proceeds to tell me about a refund for a coat. This has absolutely nothing to do with a darn coat that I ordered and never received. This is about a dress I ordered (Taulov Dress × 1 )  in January 16, 2022 and never received. This is the second time I ordered an item from Souk and never received it.  I want a full refund immediately. If you cannot resolve this issue, I will seek legal advice.  I paid 109.00 to Afterpay for this transaction back in January. Today is July 19, 2022 and now you decide to tell me that it was cancelled. This order should have been cancelled by the end of February 2022 not July 2022. You sent me a blanket email without any kind of apology or a solution for being inconvenienced. Not only that, he/she tells me that I have to seek the money back from the original method I used. I cannot use those cards because they were hacked. More importantingly, it also proves how he/she did not bother to read my first 4 four emails because I clearly included the email that was sent to me this morning and how the order was cancelled after 6 long drawn out months. I do not understand how they can promise 10 shipping days for Souk Lux but yet they have disappointed customers for Souk and Sepia. Please do not respond with conscending words or fake apologies because I am not here for it. I ordered a dress in January, never received it. Then you tell me this morning on July 19, 2022 that it has been cancelled. Who does that? I am seeking the advice of an attorney and I am done.

This site is blocked at times, saying its unsafe. Back to the items, finally got them, only to find I can't get my arm in the dress. then can't get the return information. At first I had gotten a few e-mail from them about the lengthy wait for my items, but now nothing but sell e-mails. I want to return an item but can't. This is a shameful.

The only reason why i am giving 2 stars is because they offered and refund and credit but I ordered 2 pairs of sunglasses in February . i made sure i followed their policy and now it is May . They also offered me a credit which i used but never receive the order from since March .I wished I had their instagram page and this website and saw the numerous consumers begging for their orders . Take heed and avoid !

I purchased from Souk+Sepia because I liked a pair of sunglasses advertised in a well known fashion magazine. I didn't know this company, never heard about them before. Since it was taking too long to receive them, I asked them to cancel the order. The time they take to deliver their merchandise is too long. While I was waiting for the glasses (before canceling), I ordered 2 jackets to use a coupon a got from them due to the delay. I paid the difference but when I got these I was very dissapointed. One of them was super small. Not even my daughter who is much smaller than me could use it. It doesn't have the measurements the website shows. The other jacket color was horrible, not the color shown online. It's suppose to be hot pink and I received an ugly dark red. Horrible! I contact them immediately because it was not fair. I was aware it was a final sale but what I got was totally different from what I ordered. They were always polite when responding my emails. Fortunately, I got my money back but it was not easy. I won't order from them anymore to avoid bad experiences.