souk + SEPIAReviews of soukandsepia.com

Placed my order on the 22nd October and have still yet to receive any tracking information. Going by all the reviews I now know that I am unlikely to receive it. I have now requested a full refund due to the lack of communication. Let's see if they honour this.

Not to be trusted. The most horrendous “customer service”. No order confirmation or tracking number and I placed my order a month ago. I am livid. This has now happened twice. The first time I thought it was a fluke, but it’s just a poorly run company. Don’t waste your time or dollars. Oh, and of course a refund is out of the question because, no customer service. A bot isn’t customer service folks.

Hello again! I just wanted to come back with my review of the Thessaloniki coat that I purchased from you. I absolutely love it! I can definitely say I'm a satisfied customer and will be purchasing from you again.

J’ai commandé une robe fin septembre. Depuis le 12 octobre je n’ai aucune mise à jour sur cet envoi. J’ai envoyé plusieurs mails, aucune réponse m’expliquant ce qu’il se passe. Nous sommes aujourd’hui le 12 Novembre. Zéro évolution. J’ai demandé à ce que l’on me rembourse car les délais de livraison sont à la limite de l’irrespect. Encore aucune réponse. Je ne sais plus quoi faire pour récupérer mon argent.

Love this company for not only their beautiful goods, but also for their outstanding customer service. I became a customer during the pandemic and experienced a delay in delivery of items. From the beginning of the global supply/delivery issues, this company stayed in constant and consistent communication with customers. One of my issues was taking longer to resolve than anticipated and multiple options to resolve were presented. Most recently Aly assisted in resolving a technical issue on the website. I’m truly a highly satisfied customer and will continue to shop with souk+SEPIA.

I place an order in February 2022, but the items never arrive. I have been in contact with them for a refund. They keep saying it’s coming. So far no refund. Very unprofessional.

I’ve never received any tracking and my merchandise never arrived. I messaged the company and haven’t heard anything back.

I’m still not certain what my order status is. I haven’t gotten any communication about after my order confirmation and that was over a week ago. I have however gotten a ton of emails advertising.