Emmanuelle
BAD EXPERIENCE !!!
Good evening, where are you with the refund of my order of March 12, 2022 ? It has now been 5 months since you were unable to honor my order and I have been waiting for my refund for several days. The only answers I get are always the same answers: " Thank you for bringing this to our attention. We just want to let you know that we're terribly sorry for the impression we had given you this time. Let me reach out to our billing department again and see what is going on with your refund. " " I've requested to process a refund for order #123527 for $34.13. Please note that it takes 5-7 business days to process your refund and you shall receive a refund confirmation email. " " We sincerely apologize that your order has not been shipped up to now. It saddens us to hear that you no longer want to wait for your order, but as a fellow online shopper we completely understand where you're coming from, and we do agree that the delay on this particular order is less than ideal and is in fact, very upsetting. " " We would like to thank you for your extreme patience despite all the delays regarding your refund. We are happy to inform you refunds have already started rolling out this week. We would like to request your extended patience. " If your financial department has a problem, please send me back my money on my PayPal account !! If in 1 week I do not receive my refund, I WILL MAKE A COMPLAINT, I was too patient and I see that you are starting to make fun of me!!!!
Response from souk + SEPIAAug 11, 2022
Greetings, Emmanuelle! We cannot express our regrets enough for all the trouble you had had to endure in the past 5 months. We are dedicated to your satisfaction as our prices warrant great experience. Unfortunately, this has not been the case for this one particular order. The refund would have been given in an instant the moment we received your request if it weren't for the payment gateway issues we've been having these past few months. Luckily, we are now past it and we can instantly refund you now which we just did, yesterday. You should receive a notification email for the said refund. This means we no longer need to use PayPal to send refunds as well. Your money should reflect in your bank account within 3 to 5 days. I hope this helps clarify! Please don't hesitate to write us back should you have further questions or concerns. Wishing you a pleasant rest of the evening! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia