souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIANov 10, 2021

Hi, Mia! We're absolutely sorry for leaving you the impression that we are a scam company. As a matter of fact, we are a legitimate black-owned and led company. As proof of this, we are inviting you to check out The Muse's article featuring souk + SEPIA and 22 other black-owned companies here https://www.themuse.com/advice/black-owned-led-businesses It's true that we have items coming from China, but this is because we're an online fashion marketplace and the nature of curatorship involves working directly with artisans, merchants and suppliers who also collaborate with other online shops similar to ours. This is the reason you may see some of our items in other stores as we do not hold our partners in an exclusive deal with just our company alone. They all have the liberty to work and hustle with whichever company they deem worthy to work with. And, yes, it`s also true that the prices of our products may be higher than those in other stores on the internet, but we can absolutely guarantee that our products offer advantages that you will not find in a cheaper alternative. As a general rule, we try to keep our prices linked to the overall experience with souk + SEPIA and this includes, but not limited to, better technology, fashion board creation, and better customer service for our tribe. We hope this explanation would suffice. Should you require further assistance, please don't hesitate to reach us through our email found below. Our Gratitude Team would be eager to help! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 10, 2021

Hi, GL! Thank you for writing in and leading us straight to your concern. While we are grateful for that, we also feel quite distressed that we have not been able to satisfy you the way you deserve. It`s true that you will find some of our products on other online stores and this is because as a fashion marketplace operating online, curating products involves working directly with merchants, artisans and suppliers who also happen to work with other businesses (i.e AliExpress, Shein, etc). We have no control over our partners` relationship with other businesses as we do not plan to lock them in an exclusive relationship with us so that they`re free to hustle. What we can definitely guarantee you though is that we hold them all accountable for any poor quality items they send to our customers by black listing them from our suppliers/merchant roster. In addition, should you find these items from any one of our suppliers unsatisfactory we`ve made sure that our returns process is easy and our return portal user-friendly, so that you can send these items back and give you the resolution you prefer fast. We even just recently set up Return Bars/Kiosks near you where you can drop-off your returns where ever you are in the country! And, yes, it`s also true that the prices of our products may be higher than those in other stores on the internet, but we can absolutely guarantee that our products offer advantages that you will not find in a cheaper alternative. As a general rule, we try to keep our prices linked to the overall experience with souk + SEPIA and this includes, but not limited to, better technology, fashion board creation, and better customer service for our tribe. We hope this helps explain. Please don't hesitate to write us back should you have further questions or concerns. Wishing you a lovely rest of the evening. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 16, 2021

Oh the miracles that souk + SEPIA invites is just refreshing to the soul. Yhen certainly is one of our biggest assets in the company. Her excellence in the work she does is astounding and this right here is a solid proof of that. We get that some people may send doubts our way, but this will not hinder us from serving you to the fullest. It is but an honor to be on the receiving end of a high praise like this. We will be forever grateful for the support you have given us. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 10, 2021

Hi Alice, Thank you for coming forward and bringing this to our attention. Hearing this has been heartbreaking for us, not because of the 1-star review, but more about the predicament this has gotten you into. We just want you to know we're truly sorry for the inconvenience this has caused. Upon further investigating, I see that the order is indeed missing. Worry not, we have sent you an email where we can discuss our solutions for you. We will make sure to make it worth your time so we're counting on your interaction with us there. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 8, 2021

Hi Mia, Reaching out has brought this concern to our attention and we'd like to express our gratitude by helping you get somewhat a relief as we explain what's going on. On average, it takes about 2 to 4 weeks for the whole processing and shipping time as what's stated in our FAQs page https://soukandsepia.com/a/faqs. Order cancellations are welcome particularly for orders that are placed not more than 24 hours. I understand you may think this doesn't make any sense, but what keeps us from canceling the orders is because within 24 hours within the orders are placed, item/s will have already been processed by our partners and this makes us unable to refunds. Not to worry, upon checking the status of your order, I see that it has already shipped from our partner merchant's side and is on its way to USPS who will be making the final delivery. You may check by entering 9205590285384536776013 in USPS's website. We hope this explanation has been helpful in getting to understand our side. We wish for a warmer relationship with you. Please don't hesitate reach our customer love team at [email protected] With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 9, 2021

Hello Charles, We'd be lying if we said this news doesn't bother us as our reputation is at stake, but this is precisely the reason why we'd like to help you out. We understand how serious this is and we want you to know that we're sorry that this has happened to you, a valued customer. Refunds are granted under the condition that the request be submitted within 24 hours after the purchase was made. We have tried searching both your name and the reference number you had attached to this Trustpilot review, but no such records are in our system. Instead, we'd like to have your email address along with the order number for the purchase. We'd be more than happy to refund you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 9, 2021

Hi Shay, Thank you so much for writing in! We know the work we've put into carefully picking the pieces we offer to our customers has paid off when we receive feedback of positive magnitude such as this! There is no doubt, you have done us a favor which we will repay with our impeccable customer service (and insanely lit clothing!!) Please don't hesitate to write us back should you require further assistance! May these "few" things mean much to you when you've received them! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 8, 2021

Oh it seems we have quite the luck for having a positive soul as one of our customers. We love it when you approve of how we handle you, our genuinely beloved customers. We are all so thankful for the love you're showing us and there is no bigger thing you can do for a young company like ours. We can definitely say, Fits brings us a talent that is vital to our tribe's longevity. We can credit some of this to the recruitment person who saw great potential and believed in Fits. Every single one of our associates are just as every bit as helpful as Fits, and this we can guarantee you. Someday you may need some help again and if you do, you know you can always reach our Gratitude Team at [email protected] We hope luck finds its way to your doorstep and bring you a thing or two smile about. May you have a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia