souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIADec 2, 2021

Hi, Miranda! I think I just shed a tear of joy from your heartfelt feedback for us. ❤️ Seriously, one of the best parts of this job is when you show us love and praise us for our efforts to make sure you're properly cared for. Siena has done a remarkable job representing our core values as a company and it shows through your positive remarks about us and her service. Before souk + SEPIA has been fully conceived, we have already noticed the scarcity of such a level of customer loyalty these days. And, so, we have made it our priority to revive this dying culture. This is vital to both a company's success and to a customer's satisfaction and this is exactly the reason why we believe that investing in our customer service is a foolproof way of getting in business. Once you receive your orders and you find them beautiful, please feel free to take photos of yourself rocking it and mention us in our Instagram at @soukandsepia. We can all agree that word of mouth is the best form of advertisement a business can ever get and we're perpetually grateful for the opportunity. After all, a big part of our success is all thanks to y'all who spread the good word about us! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 2, 2021

All day, all week our Gratitude Team grinds hard to keep everyone taken care of, L.A.! 'Round the clock, we are ready to assist you. I guess we can say she brings the "glad" in Gladys and Fits fits like a glove in our company's band of naturally kindhearted individuals. You mentioned you've only been a customer for a short time. Give us enough time and we'll drop your jaws to the ground, but of course, we will cushion it when it falls, 'coz that's just the kind of company we are 🛌🏾🛌🏾🛌🏾 May fate grace you with unexpected blessings, L.A! Each time you empower black women, it is always reciprocated by The Universe. We're out here hoping for you and you loved ones' safety. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 30, 2021

Hi Ashley, We would like to express our deepest regrets for how your experience went with us. Believe us when we say, this is the opposite of what we want you to feel. I understand it seemed insensitive of us to offer a discount when you haven't even been happy the first time you ordered. It wouldn't make sense. But, we believe it is out of courtesy that one of us have offered a discount to you. We never meant to make you feel this way. As per the other pair of Waynes you had ordered, we can process a full refund. It appears that there is a problem on our partner's end and we will find out about it by having our personnel reach out to our partner merchant. Additionally, we can make it into a lifetime discount plus store credits. We will be sending you a follow-up email after this response has been posted. We are free to disclose exactly how much store credits we will grant you, so you can give us another chance to redeem ourselves, without a cost to your funds. I hope we get to hear from you there. Wishing you a safe rest of the day. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 30, 2021

Hi Katie, Thank you for leaving us your honest feedback. We understand your frustration, and we assure you, you have every right to feel these emotions. Fashion board collection means the whole outfits we have put together for our customers, while better technology means that we offer better customer service versus our competitors. As stated in our FAQs, we are an online marketplace working with artisans around the globe who also have the freedom to work with similar brands such as AliExpress, Shein, etc.. Our suppliers have total freedom to choose who they want to collaborate with, which is the reason you could see some of our items in different online stores. I hope this helps clarify the situation. We are eager to make the whole experience better for you. Allow us to extend assistance by sending us your order number and email address. We shall send you a follow-up email once you have replied to our request here in Trustpilot. Looking forward to hearing from you again soon! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 30, 2021

Hello there! It's a shame that your order didn't turn out as exciting as anticipated. We absolutely do not wish this kind of experience for you. I'd like to personally help you out with this issue. All I need is your order number and email address so we can send you an email and present a set of solutions which you have the freedom to choose from. We are counting on your approval of our request for these information via Trustpilot. We hope you are doing well tonight. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 2, 2021

Lisaaaaa! I wish the technology to hug someone through a computer screen becomes available in the next few months because we will absolutely squeeze you as tight as one would squeeze a lemon while making lemonade! And, gosh, you've been a customer for almost as long as souk + SEPIA has been around. If there was some kind of VIP membership for our company, I've no doubt you'd be one of the select few in that group of people. I hope we continue to keep you satisfied 'coz we love, love, love it when you're happy! If ever you need help with future orders, you already know the email to our award-winning customer service! We hope you and your loved one are doing well, Lisa. Have a pleasant rest of the evening. With gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 29, 2021

Hi Aj, Although your first order wasn't as great as anticipated, we'd still want to send our thanks for informing us of your experience. Through this, we are able to understand what needs to be done in order to make things right. It was a relief to know that you had friend who found use for the jumpsuit. I know you would have preferred to have worn it instead, but still, generosity exemplified. To get another chance at redemption is all we could ask for, so please let us know what your order number is so we can verify your purchase and we promise to send you an email once we have received your response. We will offer you a set of resolutions which you are welcome to pick. We will be waiting for your response and hope you and your loved ones are safe. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 2, 2021

Hello Nana, Please accept our sincerest thanks for sharing your positive experience here for the world to see. This has a huge impact on our reputation and we can't ask for more. We are truly grateful that you appreciate the pieces we have put together for you queens! We cannot wait to see you stunt in these pieces and when you do, please feel free to mention our Instagram @soukandsepia! We will make sure to add it to our customer catalog if you don't mind a little spotlight. Let us toast to a brighter relationship! We vow to keep doing what we do to make you proud and satisfied! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia