souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAOct 25, 2021

Hi Caitlyn, We respect your sentiments about us, but we can confidently tell you that we are a 100% black-owned company. To give you proof of our legitimacy, you are welcome to check our founder's personal website at https://www.kneela.love/. As further proof, we have been featured as one of The Muse's 23 Black-Owned and Black-Led Businesses they love which link you can find below. https://www.themuse.com/advice/black-owned-led-businesses It is not our intention to deceive you with the item's origins. Customers may find it in our website's FAQs at https://soukandsepia.com/a/faqs. We'd also like to take this opportunity to clarify that souk + SEPIA is an online marketplace of lovingly curated boutique items from all over the world. We have partners based in The United States, United Kingdom, Tibet, Thailand, China and even Lagos, Nigeria. As China is one of the countries where some of our partners are located, some items in our website are made by their local artisans. We understand your concerns regarding the quality, but our partners make sure the items pass international quality standards. Should they fail to meet our customers' standards, we immediately put these incident reports in our list and make sure to remove the suppliers in our merchant roster. I hope this helps clarify the situation. Again, we'd like to apologize for how this misunderstanding has made you feel. Should you require further assistance, please don't hesitate to write us at [email protected] and our Gratitude Team shall take care of your needs. Wishing you a lovely rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAOct 25, 2021

Hello Varinia, Thank you for writing in and bringing this problem to our attention. In behalf of the Souk + SEPIA tribe, we would like to extend our sincerest apologies for inconveniencing you with the sizing issue. We shall take time to investigate on the matter. In the meantime, we have processed a full refund back to the card you had paid us with. You shall receive a confirmation email shortly and the funds shall settle within 3 to 5 business days. I hope this has helped. Once again, thank you for informing us. We hope you are having a pleasant rest of the day. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAOct 20, 2021

As a young growing company, we especially hold such praises with utmost appreciation. It builds confidence within ourselves and the work we do. It shows other potential customers what this company is capable of achieving. Thank you for your kind words, Tamisha! You are greatly appreciated. May The Universe return the favor you have done us. Please don't hesitate to email us should you require further assistance. Wishing you a lovely rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAOct 19, 2021

Hi Indora, Thank you for voicing out your concerns with regards to the quality of the items you've received. We are deeply saddened by this news and would love to get a chance to redeem ourselves or at least, explain. What souk + SEPIA is, is an online marketplace for lovingly curated boutique items sourced around the globe. We have partner merchants in The United States, United Kingdom, Tibet, Thailand, China and even Lagos, Nigeria. We try our best to keep our involvement into the actual quality control, but the manner with which we do business with our partners limits us to do so as they have their own quality assurance staff. We'd be happy to send you a store credit, as Fits has stated in his email with you, equal to the total value of the products. Our Gratitude Team member, Fits, is awaiting for your response. Wishing you success in all aspects of life. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAOct 18, 2021

Greetings, Monica! We absolutely find ourselves embarrassed for leaving you disappointed due to this incident. We can tell you with full confidence that we are truly regretful that we failed to make a good first-impression on you. It is important for us to know the condition in which you receive the items because we can trace down the artisans responsible for the defect/s. When cases like this occur, we immediately place the suppliers in our blacklist and shall be eliminated from our merchant roster once they have gathered enough report. Truth is, we do have partner merchants located in China, but we also do in the United States, United Kingdom, Tibet, Thailand and even Lagos, Nigeria. We do have this information available in our website's FAQs. https://soukandsepia.com/a/faqs We hope your doors are still open for reconciliation. We absolutely would welcome a return shipment from you. Gladly, we shall process a refund for you when items have been returned. As long as you still have the original packaging for your items, then you are eligible for a return. Simply visit https://soukandsepia.happyreturns.com/ to commence with your return process. We hope this response helps! Please don't hesitate to write us back at [email protected] in case you need further assistance. We hope you're having a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIANov 2, 2021

Hi T.O., It deeply saddens us that we have caused you some problems. We want you to know that we're absolutely full of regrets that we fell short in giving you a customer experience worth remembering. Please forgive us for any confusion in the estimated shipping time. The total time that it would take for your order to be delivered right at your doorstep is about 2 - 4 weeks. This includes the order processing time and shipping time. In most cases, shipping only takes a total of 2 weeks, but we've had records of items being delivered in 4 weeks time which is why we allow 2 to 4 weeks maximum. We'd like to investigate further and check the emails you have received and would appreciate a screenshot of the emails you received and send it over at [email protected]. You may also respond to our request for your order number and email address so that we can initiate an email and we can move forward from there. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAOct 13, 2021

Hi Jessica, It is with deep regret that we receive news of your unsatisfactory experience ordering with us. We're in the process of eliminating partner merchants in our roster for poor quality reports from customers and various other reasons that would compel us to do so. This is why reviews like this is essential for our growth, a relatively young company. We hope you can forgive us for the troubles we've caused, because we are absolutely willing to make it up to you. We can reimburse your shipping charges via a gift card. The price of the returned items will also be added on to aforementioned store credit. We would also like to get in touch with you via email so we may better discuss our solutions for you. We have sent you a request to confirm important information such as your email address and order number. We are looking forward to hearing back from you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia