souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIADec 7, 2021

Hi Katricelenell, Thank you going out of your way to put this problem to our attention. By our reputation, we swear that we never wanted this to happen to you. We are loyal to your satisfaction and do not wish this kind of experience to any of our customers. Not one bit. Due to the holidays of the month of November, we have seen a spike in demand on 80% of our items on site which caused the shipping delays. As of now, this has been under control and most delayed orders for November have already shipped out. As a matter of fact, there's already a tracking link already available. We will be sending the link via a follow-up email after this response is posted. We also would like to offer compensations for the troubles we have put you through. We are hoping that it isn't too late for reconciliation as we really want you to have a better experience. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 6, 2021

Hi Krystal, We greatly appreciate your honest opinions about us. Given the troubles we have inadvertently brought upon you, we completely understand the reasons behind your sentiments. Things have turned out quite the opposite of what we always hope for our customers and we absolutely want to earn a chance to start over again and leave a better memory for you to remember us by. Demands for up to 80% of our shop items have skyrocketed due to the recent holidays of November which has affected our partners' production, but rest assured, this has been under control now. Upon checking, we see that your order is already on its way to you. We'll send you the tracking link via email after this response is posted. The email will also contain compensations in an effort to rectify this unfortunate situation. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 6, 2021

First of all, we'd like to thank you for your leaving us an honest review. This in itself, is a favor and we shall take this as an opportunity to correct what's wrong. It's a shame that your first order was plagued by this problem. We promise to do our best to make things better. The predicament you are facing is on us and we have no excuse for that. Due to the holidays of the month of November, we have seen a spike in demand on 80% of our items on site which caused the shipping delays. As of now, this has been under control and most delayed orders for November have already shipped out. In fact, there's already movement in your orders and a tracking link is already available. We will be sending the link via a follow-up email after this response is posted. We cannot express our regrets enough for failing to meet your expectations in our shipping timeframe. In the follow-up email, we will provide a set of compensations. You will have total freedom to pick among those. Please do respond to our follow-up email so we can start providing you solutions. Hoping to hear back from you as soon as possible. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 6, 2021

Since day one, we have been absolutely blessed with appreciative customers and this only brings us to perform our duties the best way we can, as we do not want to disappoint any one of you. This may not mean much to others, but this feedback will do wonders for our company's reputation. Siena's dedication to her role cannot be doubted. She brings years of experience in the customer care industry. We can give credit to our recruitment for doing an outstanding job finding a gem like her. From the bottom of our hearts, we'd like to extend our warmest thanks for your unconditional appreciation for the quality of our pieces. Always remember that we're here whenever you need help. We pray that this relationship continues and more importantly, for the safety of your loved ones and yourself. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 6, 2021

Hello, Tish! It's quite the honor to be on the receiving end of your praise. 😚 You give us more reasons to continue what we do and strive for excellence every single day. So glad you had been given an alternative code because we think you truly deserve it. We hope the way we satisfy you continues. Once you've received your emerald velvet bag, please do tag us on Instagram (@soukandsepia) if you have a moment to spare. Should you need our assistance one day, our doors are always open for you. Praying for better days to come your way! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 6, 2021

And the best customer award goes to *drum roll* Soancera! 🤭 I wish there existed a Grammys for customers like you, Soancera! We've had plenty of customers who were over the top with their reviews, but yours is just special in every way. Admiration of this magnitude don't come often so I hope you don't mind if we bask in it a little longer than usual. It's true our shipping timeframe takes longer than usual, but it's as you say, worth the wait. We get that most people will think it's long, that's why we are also working on ways to speed up our processing and are working closely with our partners to make this possible. Yhen is also one of souk's most valuable assets with multiple 5-star feedbacks from our customers, so it's no surprise to us that you have high opinions for her work ethic. In case there is something more we can do for you, please don't hesitate to reach the CGT. We're always here for you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 5, 2021

Hi Atolani, Thank you for writing in! We are truly sorry for the inconvenience you had experienced. We know how important it is for you to receive your items in a timely manner and we're truly sorry for the delay. With the holidays especially during the course of the whole month of November, we had seen an increase in demand for 80% of our items. Our partner's production had struggled to keep up, but everything is under control now, rest assured. Upon checking, we see that a tracking number is already available for your order. You should receive an email notification containing the tracking link. In case you haven't I will be sending you a follow-up email and I will include it for you. Also, the purpose of that email is for us to present a range of compensations you can choose from. It will be a pleasure for us to make things better for you. We hope that it's not too late for us to make it up to you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 2, 2021

Hello, Andrea! We'd like to extend our sincerest thanks for bringing this to our attention. With the same sincerity, we'd also like you to know how sorry we are for bringing this stress upon you. Our goal has always been plain and simple, and that is to make you happy which is not the case here. We promise to do everything in our power to make this right. I have gone and checked and I see that you had submitted an order for the Ennerdale jacket in November 6th. Due to the holidays particularly of the past month, we have had a total of 80% of our items rise in demand which caused delays in the fulfillment of our orders. Many of our best sellers, which includes your item, has seen a rise in demand since November. Rest assured, we are working tirelessly to make sure our suppliers are able to keep up with the shipment and that running out of stock wouldn't be an issue. As per the coupon, we hope you can still find use for it in the future as this does not expire. We can also add store credits in there for you to try out other items that you may like without a cost to you. I hope this helps clarify the situation. You will be receiving an email notification once your item ships out. Praying for your safety and hoping for a pleasant rest of the evening for you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia