souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIADec 16, 2021

Please accept our warmest thanks for helping us let the world know that we offer high quality, aesthetically unique bags as well! Guess we can count this as an early Christmas gift from you! We can't begin to describe just how proud we are of our customer service. It's one of the key elements keeping us afloat. Heavily investing in our customer service department was one of the rightest decisions we have ever made and it makes so happy that we are witnessing the results right before our eyes. Please don't hesitate to write us an email should you need assistance! Wishing you bountiful tomorrows! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 15, 2021

In these moments, our hearts rejoice seeing what you have to say about our company and the range of merchandise we offer. It gives us a sense of fulfillment reading this review as it serves as a reminder that we're doing it right in terms of putting together these styles and wares. Know that we're always here to take care of you. Whether it's a general question or some unexpected problem, our Gratitude Team is on standby. Don't ever hesitate to email us anytime. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 15, 2021

Hi Cryssie, Thank you for writing in and gracing us with your praises! Through these moments, we are reminded of how much of a blessing this career is. It's because your appreciation means everything to us. Carla's been outstanding in fulfilling the role she's been given. It's a joy to have you as a customer. Let us toast to the continuity of this experience and this relationship! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 14, 2021

Hello Mary, Thank you for writing and bringing this in to our attention. It's regrettable that we missed our chance to make a good first impression on you. Truly, this is something we never wanted to happen. As a matter of fact, we're willing to fix this and make the situation favorable to you. Apologies if you find our replies robotic in nature, but we try to be as authentic as we can. We'll be sending you a follow-up email as soon as this response is posted. We're eager to resolve this with you. Hoping to hear back from you! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 14, 2021

Word of mouth advertisement has worked wonders for us ever since we started. You may not realize how big of a favor you have done for us, nonetheless, we certainly thank you from the bottom of our hearts for lifting our spirits up with your review! Siena's expertise do come in hand for us and she's such a joy to have in the company. Her energy resonates and reaches our customers which is what we're really grateful for. We could all agree she's an invaluable part of our operations. Siena will always be ready to lend a helping hand to the ones in need. Your recommendation of us to people you know is a blessing we accept with arms wide open. May blessings grace your household time and again. We hope you havea pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 14, 2021

Hi Lisa, We find ourselves bedazzled by your fairly and articulately written review. We greatly respect your sentiments and take it seriously. We would like to extend our sincerest apologies for putting you in this situation. This event is one we truly regret, but also one we'd love to fix. A good place to start is to accept our Trustpilot request for your order ID and email address. Through these information, we will be able to verify your purchase. From there, we can assist you to get a refund. Since we do not have enough information as of now, we are counting on your response to the request. Please do reach us back as soon as you can so we can begin cleaning up after the trouble we caused. Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 13, 2021

What a morally uplifting sentiment you have for us, Lilia! We accept your praise warmly. It's nice that you take comfort in having an exchange with our customer service. We want you to know that we share the exact same feelings. We want this to be not just some online boutique, but also a safe environment for shoppers to spend their hard-earned dough. We live for moments like this. We pray that you and your family are kept safe during these trying times. Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIADec 13, 2021

Thanks for stepping forward and sharing your positive experience with us, Alicia! We understand that integrity is the foundation of a company's success. We cannot be successful without earning your respect and trust. We hope to see you again in the shop. We have discount codes with benefits just waiting for you to reap! Thank you for letting the world know of our honesty. We greatly treasure your praise and will continue to serve you well. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia