souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJun 28, 2022

Hello there! It is to our great dismay that we learn of your circumstances. It's true that the delays have caused a negative impact on our customers' trust and confidence in us, but we can assure you we're doing everything in our power to turn things back to normal or at least be acceptable. The payment gateway problems also doesn't make things any easier. Our only workaround option for refunds as of now is via PayPal as we are unable to process refunds back to your original payment method unless your order was placed using a PayPal account. We sure hope you can provide us with the PayPal email so we can send you your hard earned money back. It is not within our customs to keep a dissatisfied customer's money. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 29, 2022

Hello Tip, Thank you for reaching us! We absolutely never wanted you to experience such excruciating delays, but fret not. We have finally seen movement for your items according to this tracking link: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9214490281671201076369 You may look it up to check the status of your order. We hope this helps a lot! Please don't hesitate to reach us back should you have further questions or concerns. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 21, 2022

Hi there, dear customer! We are deeply saddened to hear the predicament you're in. We do take responsibility for this and we shall make no excuses. Shipments have been delayed due to backlogged orders of up to 6 to 8 weeks. As a countermeasure to these, we have been working real hard to acquire two new warehouses in NJ and CA to dramatically cut shipping times. You may not know this, but Souk + SEPIA has suppliers in Asia, being a marketplace of curated pieces from artisans around the globe. We understand that money do not grow on trees and want to process a refund for you right away. We can make that possible by having your PayPal email instead as we cannot normally process refunds like usual due to some technical errors with the payment gateways we have been using. We would greatly appreciate any response from you. Hoping a pleasant day for you! With gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 21, 2022

Hi VJ, Thank you for writing in! We are utterly displeased to hear how your experience went and we are really sorry for the ordeal. This isn't the kind of treatment we want for any of our customers. The delays have been caused by backlogged orders for 6 to 8 weeks. It is one hell of a road bump, but we are happy to announce that orders are now beginning to ship out. As a matter of fact, upon checking, we see that your order has been delivered on the 18th of June, as per the tracking link we have which, as far as we know, have also been sent to you. Please do check your mailbox as the tracking number states it's been delivered there. Please let us know if you have any further questions or concerns. We'd be more than happy to help! Wishing you a pleasant rest of the evening! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 17, 2022

Hello Erin, Thank you for writing in! We are absolutely sorry for leaving you the impression that we're a scam company. We would like to see if you have already received your refund. It should only take 3 to 5 business days for the funds to settle back to your card. We also would like to look further into this case, so your order ID and email address is necessary for us to move forward. Please do respond to our request here in Trustpilot so we can start fixing what needs to be fixed. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 17, 2022

Hi Simon, We appreciate your letting us know what you think about us. Others may see this as negative, but we thank you for allowing us a chance to be understood. We understand your frustration, but we're a 100% legitimately black led and owned business headquartered in New York. Sure, some of our items do ship from parts of Asia as we are an online marketplace with suppliers across the globe, this doesn't mean that we are from China. We hear your cries of help and have been working on the acquirement of two warehouses in NJ and CA to significantly reduces shipping times. We would really like to take a closer look at this case. We shall process your refund once you reply back to us with your order number and email address. We are looking forward to hearing back from you so we can begin smoothening things out! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 17, 2022

Hi Carla, It's just simply amazing and feels so rewarding to see you satisfied! We live to celebrate these moments of joy with you. Gladys truly has been one of our best people. You can count on her to resolve your problems! We hope to see you again next time! Your feedback means a lot to us! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 17, 2022

Hello Ingrinette, As we read your feedback, we cannot help but feel embarrassed and disappointed in ourselves at the same time. It is clear that we haven't been able to make you happy, and that is only natural because of the excruciatingly long waiting time you had to go through. Upon checking, we see that we have processed a refund via PayPal. We may have given you the impression of being a scam company, but we are 100% legitimate. We are truly sorry for causing trouble and hope you can give us a chance when the shipping times are finally back to normal after the backlogged orders are dealt with. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia