I don't understand why it takes 5 months to receive your package. I love the products but heriateing about ordering again.
Response from souk + SEPIAJun 15, 2022
Hello Debbie,
Thank you for writing in! It's all thanks to the backlogged orders of 6 to 8 weeks. This is the main reason for the delays, but we're happy to announce that this storm is finally meeting its end as shipments have started to be delivered recently. In fact, your item has also been delivered as per the USPS tracking number.
We hope that information helps! Please don't hesitate to write us back should you have additional questions and concerns. Praying for days of abundance ahead of you!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
CB
Cheron B.
I made my first purchase on April 16th…
I made my first purchase on April 16th 2022, inquired via email and was offered a 25% discount or a full refund, I asked for the discount; my mistake!!! I am still waiting, no information on when my dress will be shipped, there is no change in shipping information to date. I was told that my dress would ship at the end of the month, then I checked three times and the site said they are “ under reconstruction “
🤦♀️
At this point, I want my money back! Horrible business practices
Response from souk + SEPIAJun 15, 2022
Hello Cheron,
Thank you for reaching out and stating your issue. We totally feel embarrassed that you had been waiting an excruciatingly long time for your order.
Being a company who genuinely cares for your how our customers feel, we're really sad to hear this. We have just processed a refund for you today and you will be sent a notification through email. It should take about 3 to 5 business days for the funds to settle back to your card.
We hope this helps! Please don't hesitate to write back should you have further questions or concerns. Wishing you a pleasant rest of the evening!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
ER
E R.
Poor management
I'm here to join the chorus of dissatisfied customers who purchased clothing this year. It is now going on four months since my order was completed, and no update on when my order will be shipped. At one point I would have been more understanding of processing delays. I'm long beyond that point. I've received some solicitation to come back to the site and buy more items at least once a week if not more. Instead of heavy advertising for folks to come to the website and buy more products that won't ship timely, why not focus all time, effort, and resources on addressing the existing customers who are fed up for not receiving their merchandise? I've never seen such a blatant and bold act of poor customer service and business management. I have sent numerous emails and received nicely articulated responses of having no update. Don't waste your hard earned money with a company that does not truly value their customers (at least not more than their revenue).
Response from souk + SEPIAJun 14, 2022
Hearing about how your experience went, we feel horrified and disappointed with ourselves as a business. We completely understand the weight of this burden on your mental health and how it may affect your everyday life. To start, we will have to receive your email address so we can unregister it in our mailing list. We understand it looks insensitive sending automated advertisements via email all while you haven't even received your items yet. We hear every single cry for help of our customers which is why we have been working to acquire a couple of warehouses in NJ and CA. This will be our long-term solution for the backlogged orders to end it once and for all. We are looking forward to hearing back from you again so we can start helping.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
VI
Virginia
Ordered from them on March 25th
Ordered from them on March 25th, sent an email when I did not receive anything by the end of April. They offered to credit my card for 25% of the purchase price. Never happened. I asked for a full refund on June 1st. Still waiting……. Never ordering from them again,
Response from souk + SEPIAJun 14, 2022
Hello, Virginia! First off, thank you for giving us a chance to resolve this. By expressing your problem, we now have a chance to fix this and make things right. To make that possible, we will be needing your order number along with your email address so we know which order to look at. We have sent you a request for these info via Trustpilot. We are looking forward to hearing back from you soon!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
TW
Trymica W.
Just awful
Just awful. Worse experience ever.
Response from souk + SEPIAJun 14, 2022
Hello Trymica,
Thank you for writing in about your sentiments. We absolutely wish to see what we can do to help you. Will you please let us hear how you would like us to fix it? We shall send you a follow-up email shortly to see how we can be of assistance.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
LF
leandra F.
FRAUUUDDDDD
This is absolutely disrespectful. I ordered from them one time before and was extremely happy with my order. This time I ordered $518 worth of clothing on 4/11 and have not yet received a tracking number. I’ve emailed and they keep sending automated messages that have nothing to do with the email I sent.
This is absolutely ridiculous, people work hard for their money and to have a black owned business carry on like this is so unacceptable. I have asked for a refund in the form of my money and even now I am willing to accept my order but they are leaving me no choice other than to dispute the charges as fraud with my bank.
I wish had come to see reviews sooner I would not have ordered from them. It is so frustrating when someone is basically playing with your money.
Response from souk + SEPIAJun 14, 2022
Hi Leandra,
Thank you for writing in! We feel extremely ashamed for the inconvenience we have brought upon you. As a business who cares about our customers, it pains us to hear these things happened to you.
It was only right by you to request for a refund as, admittedly, we believe that we lacked fairness in the situation. Must be a misunderstanding with the dates, but upon double-checking, we've found that the order in question was actually placed on the 30th of April.
That fact considered, the shipping of your order indeed took quite longer than what's acceptable. The backlogged orders of 6 to 8 weeks were the reason for the delays. Anyhow, we are really sorry about the outcome of this order. Although this isn't how we wanted things to wind for you, we are happy to tell you we've processed a full refund back to your card for the $518.58 USD.
We hope this helps! Please don't hesitate to write us again if you have further queries or concerns. Wishing you a pleasant rest of the day!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
RC
Robin C.
I ordered 2 items on March 9th and it…
I ordered 2 items on March 9th and it is now June 6th and I STILL haven't received it. I am so disappointed. They keep sending automated emails to me. This is the absolute last time I will ever order from them again. I've bought several items the past few years, but this it. This is horrific.
Response from souk + SEPIAJun 9, 2022
Hello Robin,
Thank you for writing in! We know how these backlogged orders have been affecting our entire business and more importantly, the trust that y'all have bestowed on us. We're fully aware that the past few months have not been so great for us and mostly you, our beloved customers. Therefore, we have been working up to speed to acquire a couple of warehouses in California and New Jersey as a long-term solution for the shipping delays which we know have been greatly agonizing for everyone. We hope to redeem ourselves to everyone and we can only pray that you can give us a shot at that.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
CG
Claud G.
I feel cheated
I read all the bad reviews and I’m in the same boat. They have cute clothes and I ordered from them and it’s been 2 months and nothing. I will never shop from them again!
Response from souk + SEPIAJun 9, 2022
Hello Claud,
Thank you for sharing your thoughts in here. We know how tough it is to be in that position. Believe me, we understand. It would be best for us to take a closer look at your order for us to determine the best course of action.
We have sent you request for additional information such as your email address and your order ID/s. Once we have these, we'll be ready to take on the case. Please do respond to this request.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
