Elizabeth J.
I would give them negative stars if…
I would give them negative stars if possible I was very optimistic about my purchase and hoping it would be great because I do really like the look of a lot of items on their site. However, after waiting beyond the maximum quotes time for shipment, my order still had not even been produced. I continued to wait for my order and then began requesting a refund. The refund was finally approved June 3rd. Here we are over month later with no refund. The latest excuse is that it needs to be refunded via PayPal rather than the original payment method. I provided PayPal information immediately and still no refund. The company is an absolute scam.
Response from souk + SEPIAJul 27, 2022
Hi Elizabeth, Believe us when we say it breaks our hearts that we've caused a great deal of distress on you. On multiple times, we have disappointed you and that honestly something we frown upon for happening. But finally, your sorrows have come to an end for when we checked your refund status, it shows we have successfully transferred the funds as promised. It may have taken a long time due, but finally you have your hard-earned dough back. We appreciate the patience and poise you have graced us with. Addressing the issue of us being a scam company, we cannot blame you for thinking so. Despite how events have turned out, we will use this experience as a lesson to do better moving forward. Doing that won't just happen overnight and we understand the work we need to put in to actually make it happen. We wish you brighter tomorrows! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia