souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJun 15, 2022

Thank you so much, K. Mullins! Amongst the barrage of anger and negativity towards us, your words are like an oasis in a desert. We're truly blessed to have Gladys in our team! We hope that your next one is just as good or better! We've invested a lot in our customer service systems as amazing customers deserve an amazing customer care. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 9, 2022

Hello Billie, Before anything further, we would like to sincerely apologize for the series of troubles that we have inadvertently caused upon you. We couldn't process a refund for the reason that there had been problems with a couple of our payment gateways which we are still currently trying to fix at the moment. However, we can process refunds through PayPal and it would have been possible had there not been a chargeback filed on your end on June 4th. We are not trying to run away with your money. We know how y'all work hard for your money and we would never tarnish our reputation by seizing our customers' hard-earned funds. We worked so hard to grow the company, built it with our blood and sweat and tears. We would never do anything that would render our efforts useless. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 9, 2022

Hi Nandi, Thank you for writing in! We totally feel sorry for how your orders went, but we would like to take a closer look. Please let us know what your email address is along with the order numbers in question. We have sent the request here on Trustpilot which should be sending you a notification. Once done, we'll do all the necessary actions to resolve this for you. Looking forward to your response! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 9, 2022

Hello Bonnie, Thank you so much for speaking out your truth. It is a tough pill to swallow, but admittedly, we have indeed been lackluster in terms of our services these past couple of months. Everything is slowly going back to normal now, though. In our past responses to customers, we have been happily announcing the acquirement of two warehouses in CA and NJ respectively. We are super excited to have them up and running to cut down shipping times. By the way, we do not have a voice support channel just yet, only emails and chats. The phone number is supposed to take you to a voicemail where you can leave your message. We are truly sorry for the disappointment you have been through. We know this has been tough for you and we really do wish things could have gone better for you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 8, 2022

Hi Rahma, Indeed, what you have been through is something we can call 'unlucky' and 'unfortunate.' It's true that we have been in a battle with some suppliers which is why we are acquiring two new warehouses in CA and NJ respectively to dramatically cut down shipping times. The reason you may find some of our stuff in other stores is because our suppliers also supply other brands and while it would be really good for us to have them exclusively deal with us, we wouldn't want to lock them in a contract that would hinder them to hustle freely. Sorry for dulling the spark and excitement you feel from online shopping. We really wish you could be around when things are back to normal. Would be lovely to offer you a service you truly deserve. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 8, 2022

Hi Jeanetta, Thank you for brining forth your concerns here. It saddens us to know that you have been waiting a bit too long for something you had already paid for. We would be glad to take a closer look and investigate on this matter. To help you resolve this would be our ultimate goal. We will be sending you a request via Trustpilot for additional information that should help us trace and confirm your order. You will be notified and you can respond after that. We are looking forward to your response! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 8, 2022

Hell Bonney, Thank you for writing us! We are absolutely losing face due to the recent rise of unfortunate events that has greatly affected our reputation and the trust of our beloved customers. Due to an unanticipated shortage of supply thanks to high demand for the Accra heels, they had gone out of stock. We totally miscalculated the situation and that has resulted to this predicament. We are absolutely regretful for the inconvenience this has got you in. In the meantime, we also will be asking for your PayPal email instead while we fix the issue with our other payment gateways. We shall refund you immediately upon receipt of your PayPal email. If you do not have a PayPal yet, creating one is pretty quick and easy, so you don't need to worry. You will still receive your money back. Looking forward to hearing back from you! A representative will be messaging you to ask for your PayPal details so we can refund you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 1, 2022

Hi Elissa, Thank you for writing in! We are sorry for any trouble we've caused you, but we would greatly appreciate if we can gather your order number and email address so we can verify your purchase. Once done, we shall take a closer look at the order. We've sent you the information request via Trustpilot. We're looking forward to resolving your case. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia