souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJul 6, 2022

Hello Nana, We are grateful for this chance to understand one another better. We have given our Gratitude Team the green light to process a refund for the purple dress you never received. The refund was posted today around 20 minutes ago. You should receive an email notification verifying the refund. It should take as early as 3 business days but it may also take as long as 5 to 7 business days depending on your bank institution. I hope this information eases the tension. We understand we haven't given you the best experience and we really feel sorry for this. Please don't hesitate to ask us anything and we will see to it that it's met. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 6, 2022

Hi Maritza, Thank you for writing in and leaving us your thoughts here! Before anything further, we just want you to know how sorry we feel for the series of terrible experiences that has led you to write us this feedback. It is due to our backlogged orders of 6 to 8 weeks that our shipping and fulfillment has suffered greatly. But those days are finally coming to an end as orders have started to ship now and we're up to date for the remaining orders. As a matter of fact, there's already movement in your items according to the tracking link. This means it will only take a few more days until you finally receive your items. We can also provide you with compensations such as a gift card for example. Something you can redeem to get something from the online store. We hope this helps! Please do not hesitate to write us back at [email protected] if you have further inquiries. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 6, 2022

Hello, Homeland Security! Our regrets are through the roof reading your message here. We wish we could have done things better so it wouldn't have turned out like this. We're pretty sure this is all just some misunderstanding as we always make sure to process refunds especially when customers demand it due to our failure to deliver our promises. We would like to request your order ID and email address to verify and track your order. Once these are provided, we will do the rest for you! You will get your money back and that is a promise. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJul 6, 2022

Hello, Miss Aneka! It's a shame we couldn't give you the kind of experience we always wanted for you, and it's nothing short of a proper one. We do not wish to make any excuses, but we just want you and everyone else to know that order processing alone takes 2 to 4 weeks time as stated in our page's FAQs https://soukandsepia.com/a/faqs Given how quick delivery is for other similar brands such as Shein, we know 2 to 4 weeks is pretty long a wait by today's standards. This is why we have finally decided to acquire 2 new warehouses situated within the country in the states of New Jersey and California, namely. We realize that in order to take better care of our customers, we must make moves that would be better for everyone. Bringing you disappointment multiple times is absolutely outrageous, but if you can give us a chance in a few months, once our warehouse systems are running, we will not make you regret trying us again. Please don't hesitate to write us back should you have further questions or concerns. Wishing you a pleasant rest of the evening! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 29, 2022

Hello Nicola, Thank you for raising your concerns to our attention. Honestly, with the shipping delays that plagued this company in the past 4 months, it is truly understandable for our customers to think this way. As a response to the delays, we are almost done acquiring two new warehouses that will be based in New Jersey and California. Having warehouses within the country is long-term solution to the shipping delays that has been the bane of this company for several months now. We understand how hard people are working to earn their money and we'll never have the hear to keep it from them. It goes against what we stand for, and that is genuine concern for our customer's happiness. Please present to us the proper 6-digit order number for your items so we can have a look and verify it. Once done, we can process the refund for you. Looking forward to hear back from you. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 29, 2022

Hello Phylicia, We appreciate your feedback! We are so disappointed in ourselves for the extremely delayed shipments that were caused by backlogged orders. We were behind 6 to 8 weeks in order fulfillment and this is truly a moment we all feel ashamed of. As a long-term solution to the delays plaguing us, we are proud to say that we're almost done setting up 2 new warehouses in New Jersey and California. Once both warehouses are fully operational, we can all let out a humongous sigh of relief for it shall end the delays once and for all. We know this might be a bit too much to ask considering the troubles we've put you through, but we pray and hope that you decide to give us a chance for redemption. We wouldn't want anything else. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJun 22, 2022

We're absolutely pleased to receive this 5-star feedback from you, Briscoe! We're always looking of ways to improve and become a business everyone deserves. If you ever find yourself in need of assistance, you're always welcome to come in and ask for help! Please do have a bountiful day! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia