SonderMindReviews of sondermind.com

SonderMind definitely appears to be a scam ... there are numerous computer generated e-mails in the beginning that seem to go in circles ... then ... they say you are matched with a therapist ... then the information about the supposed therapist is super vague ... then when you try to get additional information ... you are presented with the demand for "all of your information plus insurance information ... plus payment in advance ... before you are even provided sufficient information about the therapist ... then ... you are informed that the "mystery therapist" "only communicates online" ... woooooo ... Scam City

Despite telling me the therapist was Medicare Certified and sessions would cost 25 dollars each the claims have been denied because Sondermind is billing in the therapist name and they are not Medicare Certified. SM told my therapist I needed to call my insurance and have them bill correctly-except that is not how insurance bills work-the provider bills the insurance, and they are-with the therapist's name and the NPI. There is no way to talk to billing-you call, you get a Care Coordinator, who can not answer billing questions so they transfer you which routes you back to the queue for a CAre Coordinator. Emails go unanswered. In this stressful time I'm on the hook for over 1200 dollars in therapy bills. Also issues with the video, during sessions you have to reconnect at least three times in an hour.

Sondermind customer service is so frustrating! They're supposed to help relieve stress and do the complete opposite. I'm still waiting for my last refund of 120 because they messed up not charging me the amount from the insurance. I've probably been on the phone with them like 6 times!!!

My therapist was over 45 minutes late for a session telling me she was busy with another client (we had an appointment?) then the next one she was over 10 minutes late so I decided to not go forward with her and left the call after waiting. I spoke to customer service about being charged a no show fee and was told that because I left within 15 minutes that there was nothing they could do because they have a 15 minute grace policy. I asked where this policy was stated about a 15 minute grace period because I tried looking for it and even customer support said it’s not outlined but it’s their policy so she wouldn’t budge. Also it is very difficult trying to get ahold of customer support. I went in thinking this service would be cheaper than in person and quickly realized I was paying about the same for an unprofessional therapist and terrible customer support. Avoid at all costs - not worth the time or money in my opinion.

I have been using this company for a year. My therapist is wonderful but the company itself is ridiculous. Their billing is very inconsistent. They have gone months not billing and then bill for 2 months at once and give you 3-5 days to pay it. Also, doesn't matter if you already have a scheduled appointment, they will send an email to your therapist to not do the session. Even if you pay before the due date, they won't allow sessions for 3 days after the payment. Doesn't seem to matter really about someone's mental health more about the money for the company (SONDERMIND). I will be quitting my therapy service with this company and looking for another one, which sucks because my therapist is great. Sondermind just adds extra stress to my already not-healthy mental state. It doesn't matter how many times you reach out to them it still is just the same garbage each time. DO BETTER!

Finally ready to start therapy. First appointment was ok, she was late but I thought we connected. Scheduled 8 follow up appointments and was promptly ghosted. She never showed up, never contacted me. Now I have to pay for the initial session for nothing. Worse than a scam. You’re messing with peoples mental health!

I was so hopeful to finally find a therapist because I have been really struggling with some stuff for a while. Unfortunately, I decided to go with this company after I worked up the courage to put myself out there, stop being lazy and in denial and find a therapist. The customer service absolutely sucks. They are not upfront with their fees at all. They do not send you reminders about your therapy appointment and will charge you an $85 fee for not showing up even when they don’t send you a reminder and it takes weeks to get an appointment with a good therapist. So now, I haven’t received therapy and have fully given on finding a therapist up at this point. They suck. Stay away from them.

I wish I could give them less than a star. The way that they have done their billing has definitely harmed my mental health. They don’t answer the phone when you call. They drop you out of the queue when an hour goes by but don’t tell you that upfront. The email responses are very unsatisfying for what is occurring. My insurance company told me that Sondermind termed out of being in-network so now I am forced to pay multiple charges out of net work. They refused to let me update the credit card on file and keep charging my FSA card, though I’ve repeatedly told them not to. Based on what I’ve read here, I realize I’ve just going to lose that money as there are others waiting for refunds that they’ve not received. I’ve had to make multiple phone calls as well as sent multiple emails to no avail. I am planning to report them to my Secretary of State for fraud. I will also be contacting my personal lawyer to see if there’s anyway I can bring suit against them.