SonderMindReviews of sondermind.com

Minerva is a wonderful counselor. She really cares and it shows. I am so grateful for her help.

Competent staff all around. I was initially hesitant about filling out the information to be matched with a therapist. I was worried that I would either have a poor match or I would receive an abundance of messages from therapists trying to get a new client. Neither of those things occured. I have been a Sondermind client for a couple months and already have recommended 3 people to look to this company for the care they are seeking.

My aunt died and my grandson was born at 31 weeks. I didnt get notice that these unforseen circumstances came up. Therapy was the last thing on my mind, honestly. I was charged $85.00 which has caused a tremendous problem in my bank account. It caused me undo stress while I was in San Antonio with my grandson being in grave condition. Emergencies come up and to be taken advantage of with this being a mental health professional site. There were numerous times that my insurance company was billed for an hour but our sessions were cut off at 40 min. I record all of my sessions. There were also times that therapist had someone present during our calls which is not ok. Thanks for being so understanding. My thoughts on therapy arent very high right now. Im struggling financially and then this adds insult to injury.

Therapist never showed up!

Therapist was great! Customer service is horrible! Was told insurance covers the sessions. Now an email saying in 3 days I'll be charged $127 for 1 apps and I've had several already! So I called. I was 10th in line but held. Then after 1 hr 50 minutes I heard I was next in line. At 2 hour mark a recorded message tells me they are now closed. 2 hours. 2 hours. 2 hours. This is after runaround about billing and charges. It should be black and white. Either insurance covers or doesn't. If a copay, fine! Tell me! Let me decide if I can afford it. I'm in the middle of some bad circumstances, was making progress with my sweet Therapist, but nope. Can't deal with this shoddy company. I have screenshots to prove how long I was holding.

Horrible!!! I spent over an hour on there joke of a website, and scheduled my appointment only to discover that the therapist was in a different city, so I made a new appointment. Guess what? The therapist was in a different city!!! Get it together people. Time is a valuable commodity

Subpar therapy that’s predatory with their billing. Charging me excess fees without clarity, and offering payment plans, then going and taking hundreds of dollars from my account with no notice. Better to just hit your head on a wall than work with them

My therapist, Wendy Bertram was awesome and very helpful. I was told by her and Sondermind that they accepted my insurance. On my way to my fifth session I received a call from Sondermind stating that they no longer accepted my insurance. I then turned around and did not go to the session. Now Sondermind is trying to bill me for sessions saying that oops, they don't take my insurance. Rip Off!