SonderMindReviews of sondermind.com

The Patient Portal is easy to use for completing questionnaires and communicating with your therapist. SonderMind is user friendly-from finding a therapist to tracking your history and to connect with your therapist for a telehealth session. My favorite part of SonderMind, is my therapist, Jennie Orr. She is patient, kind, and informative/instructive therapist I’ve ever had. I’m learning so much from her and am able to use what she teaches me to improve myself.

I never wanted to do therapy. I have been doing it now every week for the last 8 months and I am so glad i have done it. My therapist is amazing she listens to me and has helped me thru some pretty tough times.

My therapist has been a strong support guiding me through family’s mental health issues. I am very satisfied.

I love my therapist. I have been with her for over 2 years and have done amazing progress ❤️

I have been seeing my therapist for over a yr and she has been great for me. She asks me thought provoking questions and helps me see my own mis-steps and ways to slow down and take care of myself.

I love my regular therapist, she's awesome. And the support staff is much improved, Craig at the front desk is great too!

I’m loving my experience I love my therapist I’m learning a lot about myself and how to cope with everyday issues

As many others are complaining, it comes down to improper billing practices. I don't understand how it isn't fraud. I was changing over to Medicare at the tail end of last year, and was told by my therapist (who I love) that Medicare wouldn't be covered until after the 1st of the year. So I stopped sessions. After the 1st of the year, I then reached out to my therapist to ensure that everything was square with Medicare. And she said yes, so I resumed sessions in January. My therapist states that she submitted all of our session billing on time. However, it wasn't until May that I come to learn that I'm being told I'm responsible for 100% of the billing, as the Therapist wasn't credentialed with Medicare. These claims date back to January. Why wasn't I immediately informed in January when the 1st session should have been processed? As I would have stopped sessions. I follow up with my insurance broker, who followed up with Medicare, and tells me no claims were submitted. (If Sondermind actually submitted to Medicare, I should have received an EOB from Medicare in January of the denial, but did not). Nor did I get informed back in January that I wouldn't be covered. Sondermind should have posted every session immediately to their portal when the therapist billed. Only in May I get hit with $1K+ in billing and they of course just start charging my credit card. If I was informed in January, I would have ceased services until the matter was resolved. My therapist tells me she voided all of the services (because she didn't want me to pay for something that should have been covered), and Sondermind is still planning to bill me for the remainder come August. I have been constantly emailing with Sondermind now for a month to no avail. I don't know how this isn't fraud when Sondermind didn't not immediately inform me in January of the issue, and only bait and switched me to be fully billed in May for sessions going back to January.