SonderMindReviews of sondermind.com

For a company working in mental health whose customers and clients are vulnerable, this company does it's best to prey on every weakness. TLDR: Lied about services being covered to bill me for services I would not have agreed to if I had known. Customer Service response was, it's your responsibility to pay. Horrific Company. I have had issue after issue with billing with this company, first they charged me over $200 for a session because my provider miscoded the session and when she reached out to them to fix it immediately, they said they would, but they did not and charged me anyways. Then after discontinuing sessions after my therapist suggested dieting plans when I opened up about my struggle with ED, they sent out bills for sessions they told me were completely covered. I had been receiving communications that said my sessions were completely covered by insurance, which is the only reason I continued to sessions, otherwise I would not have been able to afford it. But after recieving a bill for my last two sessions (after months of weekly sessions), I called my insurance and they said they actually denied every claim. Had Sondermind told me FROM the beginning, instead of telling me my sessions were covered I never would have continued my sessions at all. Especially when they lead to the worsening of my struggles. Now I risk them back billing my thousands of dollars for sessions they already told me were covered. Jamie in customer service handled this horrifically and unempathetically. This person should absolutely not be working in customer service or the mental health field. I have waited over a week for responses to my customer service requests, before they would be responded to. Truly horrible company, needs investigation for fraud. Sondermind is a capitalist company only seeking to get as much money as possible and preying on the vulnerable by making a convenient site. Do not use.

This platform is nothing but a SCAM. First of all, they kept charging me repeatedly when I didn't have any sessions scheduled and would not respond to my inquiries about these charges. Second, they charged me twice as much as I was quoted initially for the one session I had (considering my insurance is supposed to cover more than half the cost, as i was told by SonderMind). Third, I wrote in 3 or 4 times to their customer service dept. telling them not charge me upcoming fees (that their automated email said I was about to be charged), and their site guarantees a response within 24-48 hours, but I did not receive a response even 5 days later, and they went ahead and charged me hundreds of dollars anyway and for God knows what. Fourth, I had one session with one therapist who was sweet and nice and all, but for every single issue I brought up that I was dealing with in my life, she responded with a whole long tangent about stuff SHE was dealing with! I started to feel like I was HER therapist. And there is no way for me to take my card off of their site so I am still currently dealing with how to get them to stop charging me! I've tried calling but the only department you can reach by phone is their scheduling dept, and the billing dept refuses to answer my emails. There is a good reason you don't hear much about SonderMind! Because they are a crappy company who should not be in business, especially dealing with people seeking support and help.

Sondermind has terrible customer service for the constant billing issues it causes. They now have no phone support, and email and the contact us form it provides receive no response. I’ve been incorrectly charged over a thousand dollars for sessions that are supposed to be covered by insurance (and that I have inputted into the system). Almost half a year ago I was told that I would receive a refund for their billing error, and repeated attempts from my end to follow up have been ignored.

Call their phone number? You have to go to our website. Go to their website? A confirmation that you asked for help, but literally nothing else. They basically refuse to help with any sort of billing issues whatsoever. Do not under any circumstances use this service unless you have tons of money to throw away. Edit: I don't seem to be able to reply to replies so I'd like to add a little clarification, I've been waiting literally twice the amount of time given for their estimated response time. Also I have no problem with my care providers whatsoever, this ire is entirely aimed at Sondermind itself.

Billing issues. Won’t answer their contact us. Comments off on everything. They’re really screwing over my loved one and genuinely seem like a scam. Please don’t go here. They’re terrible for your mental health. Like the opposite of what a therapy company should be.

This would've been my 4th session. Although therapist assigned to me was nice, she was always a few minutes late and seemed a little off beat, but decided to try one more time to decide if I should stay with her. Today I waited almost 20 minutes. I sent her 2 text msgs and also left a phone message. I finally ended my session and have requested that my account be closed. I should've paid more attention to the reviews.

I had been seeing a therapist in person but she changed companies and no longer took my insurance. I did some research and found a wonderful therapist, Nathan Cooke. My first experience with telehealth. He has helped me a lot dealing with my situation. The setup with the company was easy and there has never been a problem with the billing. Scheduling has been easy also.

Update: after posting this review. I was given my refund and I think my account is closed. The "therapist" I was assigned did not take into consideration the date/times that I was available and randomly scheduled me an appointment. I told her that I was not available at that time and to change my appointment. They charged me anyway. They would not close my account without paying them. Now they will not let me speak to anyone about my refund. You have to dig around the internet for a phone number. I went to this company looking for grief counseling and all they have given me is grief.