SonderMindReviews of sondermind.com

Ok worst experience ever. First lady I had was ok so I set a second appt. Second appt she didn't not remember me at all lol. Not one bit. so I played along and she said the exact same oitch the the letter she did our first appt. So obviously I made a switch to another Doctor in the company. First appt went well Doctor was great. But then I get billed for full amount of the appt. My Doctor admitted she messed up. I have the email's to prove it. Anyway I never did get my money back. Steer clear I'm telling you. Now I am missing 119 dollars I could really use for no reason. Here is the quote from my doctor: Carlo I goofed and did say self pay vs Cigna. I don't know how I missed it but I did. So very sorry blah blah. So now this happened she contacts the company and they said to bad were keeping it lol. Go somewhere else. You get what you pay for, oh not here you just get ripped off!

My therapist was wonderful. Azima Noorani was attentive, understanding, and did not judge me. I felt understood and heard. She got me through one of the most difficult times of my life. I highly recommend Sondermind to anyone if your insurance is in network.

The app is great. My counselor is amazing and the over all experience has been wonderful

I can feel and see the changes that my therapist has been working on with me. Being able to do this from my home is amazing. My therapist is amazing.

Everything was great

The therapist at our first meeting said that preachers use fear to get rich. My father dedicated his life to a religion I no longer believe in, but there was never a more moral or loving father than mine and I can assure you there was no "getting Rich." The second session she insulted my wife, who I am currently having problems with. It's flat out rude to attack someone who is not present to defend themselves. On the third session, I hung up on her when she started suggesting past life regression. The New Age is old hat now.

I was pleased that my therapist was on the same page as I was. We hit it off right from the start. I was encouraged and listened to something I had struggled with in the past.

I was in a really, really dark place and it took a lot of strength to do the digging to find a therapist. I went through my insurance portal to look at options for therapists. I found a couple I was interested in contacting but the only option given to me was to go through Sondermind. I was given no other option than to make a profile with my credit card info in it. They asked me questions about my preferences, then only gave me a handful of options, none of which were the therapists I initially was looking into contacting. I tried changing the preferences to seek the therapists I was seeking in the first place but Sondermind didn't allow me any option at all to try and expand my results, which was surprising and unnecessarily restrictive. They prompted me to schedule a first session with one of the recommended therapists, so I did, since I was in such a bad place that help from anybody would have been better than help from nobody. When the time came for the session, I received NO call, NO text, NO email, and not even a message in Sondermind. They did absolutely nothing to make the session happen. Then I got a surprise charge of $85 for a "no show," which I guess was buried in the terms and conditions. I just can't believe they didn't even attempt to reach me during the time of the session, and there were no clear instructions on what I was supposed to do at the time. I reached out to customer support and even the therapist directly, and their response was essentially "not my problem." No solutions offered, no empathy. It was so disheartening because I was seeking help from a really dark and hurt place. And it feels like they screwed me over and don't care one bit. I feel robbed and taken advantage of. I can't help but to feel punished for trying to get help. An $85 charge is something I can't afford right now and it can't even go toward actually getting therapy. My original review was flagged and taken down by Sondermind. Instead of reaching out to me to resolve the issue, they put in effort to make sure people don't know about the experience I had with them. I would not use or trust this service. It's a huge red flag that they give you no option to remove your credit card and no option to delete your account. I sent in multiple requests to delete my account and when they finally got around to it, they didn't even delete it; they deactivated it. Still storing my credit card information even though I do not want them to. (Side note, I tried changing my credit card number before the charge while I try and resolve the issue, and they somehow got access to the new credit card number and still charged me the $85). I understand the concept of a no-show fee and I do not disagree with it. But I can't help but feel like they were perfectly fine with collecting the fee without even attempting to make the session happen during the time. This is a service that was not made to help people, but instead solely for profit.