SonderMindReviews of sondermind.com

The therapists I dealt with were ok. No complaints against them other than they weren't the right fit for me. The admin/office staff on the other hand are completely useless. At one point they were mediocre at best. But now they've gone completely down the drain. After every session, I would have to call in and have them correct my bill to where EAP covers it and I don't have to pay out of pocket. They would always tell me to make sure the therapist knows to bill to EAP and I believe them when they say they are. I believe this issue squarely lies on the billing department as they keep processing it thru my insurance and I would end up with an out of pocket cost when I shouldn't have one. All prior instances were resolved. However this time around, the issue for some reason isn't getting resolved. Apparently, they changed their system to where NO ONE can speak with billing directly. We now have to speak with customer service and they have to put in a request instead. That is not an improvement even in the slightest. That will just create more backup and bottleneck. My issues always got resolved when I spoke to the billing department directly. But with this change, it isn't getting resolved. I called last month and they said the issue would be resolved within 10 business days. A month later, it still hasn't been. I called again this month and they put in another request and was told it'd be resolved within 10 business days. Over 10 business days later, the matter isn't resolved. I believe this is solely because their new system is not working out the way they intended it too. The only good thing they've done is they've pushed out my payment due date both times until the matter is resolved. I'll bet I'll have to call in again to get them to resolve it. Because of this, I will never use Sondermind again. I will be looking in to using other therapy services instead.

I've seen enough complaints here to warrant a class action suit. If interested call me. 9723021690 time to do something about this scam company. Sondermind is not only unprofessional but they try to intimidate you by reporting your review of their services. They say they're going to investigate your claims but they don't. They instead try to intimidate you. I'm afraid that they would go so far as to have you involuntarily committed to stop you from complaining. STAY AWAY FROM THIS COMPANY!

The therapist was very good. The low score is billing. I have Medicare and everything was covered with the last company I was with. Sondermind is charging me $23 co-pay for each visit. Not aware of this upfront since I was not charged with the other company. Left counseling on this sight.

Very comfortable to speak with Shannon. This has helped immensely

Some things take time to achieve. I am slowly achieving my goals through talking with a therapist that helps me navigate my past and enjoy my present. That person has helped me find truth and a balance of facts.

Issues working with Sondermind I live on the border of NH and VT. The border runs the entire length of the state. People who live on the border of these states receive health care, have jobs, enjoy extracurricular activities, shop and so on in both states without issue. Sondermind this was not possible. I had a counselor I really liked that I couldn't see unless I was sitting at my job or on the side of the road in VT. I am not going to have an online counseling session at my job. People at my job don't need to know my personal business. Sondermind Counselors in NH are not covered by my VT insurance. Trying to find a counselor that I liked and would be covered on my insurance became so frustrating, I became more depressed. I was already dealing with a lot. So no, I did not have a good experience with Sondermind due to their lack of ability to support people living on state borders.

If you are thinking about using Sondermind for therapy, don't do it! I've been trying to get in touch with their billing dept for weeks, but since they don't accept incoming phone calls it's been nearly impossible. I was double charged for a session and Sondermind refuses to investigate the matter or issue a refund. My insurance company paid them in full, but Sondermind charged my credit card anyway. I have tried repeatedly to help them "find" the payment from my insurance company, but now they are just ignoring my emails. ******* Seriously? What do you think I've been doing for the past 2.5 weeks? Your "support" team has been anything but helpful.

I feel like I am listened to during my appointments and any current situation l I am experiencing are addressed and worked on during that time. I feel validated and understood.