SonderMindReviews of sondermind.com

My experience as a therapist working with SonderMind has been very positive. Any time I have interacted with SonderMind Support staff or the SonderMind Care Coordinators, I have always been impressed with their positive "what can we do to help" attitude. My overall experience of SonderMind has been one of support and a curiosity about what they can do to make my job as a therapist easier while offering a wide variety of opportunities and tools for me to do what I do better. I also want to state emphatically that I feel that therapists in general are genuinely respected by SonderMind -- in the level of compensation definitely but also in the way SonderMind elicits and values our input on the services they are providing (always with what has felt to me like genuine concern and interest with a desire to improve my experience and make my job easier). The grand majority of places I have worked as a therapist and the handful of other companies offering support services like SondMind that I have tried out have offered levels of compensation that for licensed professionals with master degree levels of education are insulting while being indifferent to feedback and and having no interest at all in our opinions or caring about how we were doing at all. SonderMind has been very much the opposite of that.

Started my practice with Sondermind in 2019 and have been grateful ever since. They make everything easy and have always provided great support and resources!

Working for this company makes the practice of therapy easy. From a customizable EMR, to obtaining client referrals, and simple billing, everything feels great. Also, I always receive excellent service from support. Decent compensation, especially with all that we get from this service.

Sondermind has trained quality therapist. I've come a long way in my journey to happiness, thanks to my Sondermind therapist!

Sondermind is very well organized. The app is user friendly, the onboarding process has been amazing and any help needed along the way has been accepting. I recommend this company for clients and therapist and would give 10 stars if I could.

Therapist is fantastic. However the company to get resolution to customer service and billing errors is terrible. No phone number to call , dependant on sending message thru their portal but nobody gets back to you 😡 they billed in error, charged me incorrectly but can't even discuss with anyone to get my money back

My Visa was charged $85.00 for cancelling an apt. , due to fecal incontenence. Two words: stay away.

Second time trying to find a good therapist from Sondermind only to be disappointed once again. I had two virtual conversations with this "M" my new matched therapist.. first one was a prelim and the second to do intake. After spending 90 minutes with her on my intake I received a very short email message from her early the next morning stating that she was dropping me as a patient and sent me a cancellation notice for our next appointment and the names of 3 therapists I could contact. NO explanation other than she had "concerns". I am going through an extremely DARK period and I feel that her manner of dropping me was neither professional nor ethical. Quite frankly, in my opinion she is DANGEROUS and UNSAFE to treat any patient. I felt totally vulnerable sharing all my personal information with her during the intake and she basically set me back to an even darker spot when she notified me in the way she did. NO COMMUNICATION OR DISCUSSION.... what kind of professional maturity is that???? Being an RN myself, I expected more from her and certainly did not expect to be treated in such a poor manner. My goal of writing this is to raise awareness and prevent future patients from experiencing this kind of situation with M. Have elevated this to Sondermind..... waiting on a response. Thank you for this opportunity and platform to express my concerns. 7/10/2024 update: NO FOLLOWUP CONVERSATION FROM SONDERMIND REGARDING THIS CONCERN. Not only would I not use Misha Pelligreen RN again.... I will never use or refer SONDERMIND to anyone. They are NOT a helpful or safe organization.