SonderMindReviews of sondermind.com

Literally the worst company I've ever dealt with. They claim to match with someone in your EAP (I had three free sessions covered), so I enter all the EAP information. Then, they charged me full price. When I reached out to them immediately after the charge, they said they updated it (they didn't and I was charged again). Finally, I had my therapist help sort things out for the third session. After calling them (they don't answer after an hour and then simply hang out), and emailing them (they don't respond or respond very untimely), they finally said that the first two sessions had timed out and I had to pay for what should have been covered. It timed out because they wouldn't respond or take action! Seriously do not use this company!

I am a Therapist with Sondermind, starting 2021. I have had a great experience thus far. The company prides itself on improving the platform experience for the therapist and for the clients. I especially appreciate the recent updates to the note system! The rate of pay and reimbursement is reasonable, work life balance is good! I would absolutely refer my family to Sondermind.

I really like my therapist and feel like I am already making progress after only 3 sessions.

My therapist is not just listening to me. She is actually helpful in asking me to consider trying things to get through my battles. One step at a time. She doesn't force anything but at the same time she doesn't let me just be a whiner. She let's me cry and then asks now,what are WE going to do about it? I am glad to have that. She always makes me feel like she hears me and that the problems can be fixed, but I have to be willing to do the work. I am finally feeling like I am progressing, a little bit at a time. And I think she is one of the few therapist that has made herself flexible to my needs.

My therapist was great. Saw my psychiatrist a few times. Was not told she wasn't in network and they took over $300 out of my bank without billing me first. You can't find a phone number for them and they also closed my account without any warning. I would NOT recommend them.

Elyse has been able to give me tools to think about my situation. The “I deserve” exercise was extremely helpful

Problems with patients being able to log into portal for telehealth sessions required using my confidential back up Zoom portal to complete two sessions held on 7/2/24.

SonderMind has taken a lot of pressure off of me when it comes to billing and building my practice! I appreciate the ease of using the platform and the ability for my clients to schedule themselves!